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My Sky box has a "no signal message" - what do I do?

My Sky box has a "no signal message" - what do I do?

My Sky box has a  no signal message  - what do I do?
published on UK Free TV

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.

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Wednesday, 18 July 2012
7:41 PM

it's raining, and whenever it rains sky goes off

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coates's 1 post GB flag

8:35 PM

coates: This is most likely being caused by water entering the "F" connector on the dishes LNB and short circuiting the signal, you will have to unscrew the "F" connector from the LNB and then from the coax to dry it out, then after re-assembling same and screwing it back onto the LNB again tightly wrap some self amalgamating tape around the entire connector.

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jb38's 7,179 posts GB flag
Thursday, 19 July 2012
Bill Chesters
2:44 PM

Hi have just tried the UPDATING SYSTEM SOFTWARE method on my sisters old Pace Sky digibox as she was getting the NO SIGNAL message
I am trying this on my dish which I know is working o/k
The updating software screen has been on for 45 minutes which I going to stop
could this still be updating

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Bill Chesters's 1 post GB flag

5:32 PM

Bill Chesters: No signal problems are never in my experience cured by updating the system software, as the problem is either due to the dish having been nudged slightly out of alignment or its a possible defect in the lead from the dish caused by water having entered the "F" connector plug on the LNB, or in very odd occasions the actual LNB having failed

Another cause of this type of problem can be the boxes power supply being defective, this not necessarily being an uncommon thing to happen on boxes of five or so years old, especially if they have been in constant use.

Press "services" then 4 - 6 and check if anything is seen on the strength / quality indicator bars.

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jb38's 7,179 posts GB flag

5:35 PM

Bill Chesters: I purposely didn't mention anything concerning stopping the update as you will most likely have done this by now.

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jb38's 7,179 posts GB flag
Friday, 20 July 2012
Friday, 27 July 2012
9:01 AM

updated my sky+ box yesterday to HD all ok on main TV but now have no aerial signal on upstairs tv one TV has freeview other TV has a magic eye to pick up sky but I cany get anything , has anyone else had this problem?

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pickle's 1 post GB flag
Saturday, 28 July 2012
8:37 PM

why do i get message no signal when it rains heavy. lost it in the middle of a good movie have check signal its at 50% as its allways been

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jim's 1 post GB flag

9:40 PM

jim: Maybe its always been at that but that is the lower limit whereby any further slight drop in the signal is liable to cause problems, its always best to have it about 70% on quality and strength.

It depends though on just how long your cable run is from the dish as that can pull the signal down, or the LNB (if old) has lost its efficiency.

That said, it is quite normal for a satellite signal to drop out during a really heavy thundery down pour, although the use of a slightly larger dish reduces the chances of this happening.

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jb38's 7,179 posts GB flag
Monday, 13 August 2012
teresa murphy
4:43 PM

hi we get some channels and not others ie radio as well

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teresa murphy's 1 post GB flag
teresa's: mapT's Freeview map terrainT's terrain plot wavesT's frequency data T's Freeview Detailed Coverage
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