My Sky box has a "no signal message" - what do I do?
Brian Butterworth published on UK Free TV If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
6:50 PM
I've got a sky plus box, Worked fine until suddenly it's showing no signal. I've tried a signal finder meter at the box and I've got power out from the sky box at both LNB cable connectors. I've also got a good signal strength when I connect either cable using the signal meter connected between the LNB cables and the digi box. I called Sky and the guy told me how to reset the box, which I did. But I've still got no signal. Is it likely to be a faulty box?
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11:12 PM
Ian Holmes: Judging by what you have said as far as tests having been carried out are concerned, this could well indicate that the box has developed a fault, as Sky boxes are notorious from developing power unit problems associated with leaky / dried out electrolytic capacitors. However if you haven't already done so, then you should also carry out an LNB check as per the following procedure just in case the settings have been corrupted, as your external signal meter will indicate a signal irrespective of what they might be set to. (These instructions are dependant on the menu system used on your particular box) 1:- Press Sky followed by "Services". 2:- Highlight System Setup and press Select. 3:- Press 0 then 1 then Select and the installer menu should then be seen. 4:- Press select again to access the LNB setup screen. 5:- Press the "Red" button to re-set the LNB's default settings. 6:- Using the up/down arrows, highlight "Save New Settings" and press Select. 7:- Press Select to confirm that the settings have been reset. The correct settings are / Low frequency - 9.75. High Frequency- 10.60. The LNB power supply should always be set to on. The 22KHz Command should always be set to on. After completion Press Sky to return to normal viewing. It may take 60 seconds for the picture to appear.
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9:13 PM
Sandra: Someone might be able to offer an explanation if you had cared to mention exactly what the no signal is on, e.g: Sky - Freesat or Freeview.
And should it be "Freeview" then your post code (or one from nearby) would also be required, this not being necessary if Sky or Freesat.
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6:31 PM
what do we do i,m an oap so it means getting somebody in to do it
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6:57 PM
I have no signal and can not get anything on my sky hd box we get sky initialising and nothing. When we read in here how to check signal ours is saying null and nothing is on the signal strength. Please help
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1:04 PM
all you do is turn the tv of at the switch and leave for 2 mins and then turn it back on
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10:33 AM
my sky+hd box is not getting satelite signal since this morning i try many times how can i solved the problem ?
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