menuMENU    UK Free TV logo Help!



Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Thursday, 3 November 2011
5:30 AM

I have also lost the first 2 multiplexes London Nw10

link to this comment
Earl's 1 post GB flag
Martin Brown
7:11 AM

I live on exmoor at TA24 8RH.
I would like to use a main transmitter like Stockland, Mendip or Wenvoe to give us more than the 19ish channels we get at present. The three maps show green for my area which I think means stronger signal from elsewhere. Wootton Courtenay has it's own transmitter carrying few signals. If you were a nird/ nurd like me wanting the same service as others what do you recommend, working on the basis that universally we pay our full license fee and receive a lesser service.

link to this comment
Martin Brown's 10 posts GB flag
Martin's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage

8:42 AM

Martin Brown: Firstly, the TV Licence pay for the BBC alone, and you get all those services.

To be honest, you would be best advised to go for Freesat if you want more channels - see Compare Freeview Light and Freesat TV | - independent free digital TV advice .

link to this comment
Briantist's 38,915 posts GB flag

9:00 AM

Earl: Yes, there are overnight tests for two nights.

link to this comment
Briantist's 38,915 posts GB flag

10:52 AM

kathryn gaunt: Yes, that is correct, there was overnight testing last night (and also tonight) at Crystal Palace.

link to this comment
Briantist's 38,915 posts GB flag
Trevor Dores
1:15 PM
Bury St. Edmunds

Ihave suddenly lost a number of freeview channels from my freeview tv. postcode IP30 0QQ.Can you help? Thank you.

link to this comment
Trevor Dores's 2 posts GB flag
Trevor's: mapT's Freeview map terrainT's terrain plot wavesT's frequency data T's Freeview Detailed Coverage
Neil Besley
8:27 PM

Since digital swithover day my ITV digital box is unable to find any channels. The new Humax box and new Toshiba TV have no problem in tuning to any Freeview channel. The old digibox repeatedly finds none, when plugged into the aerial sockets which are OK for the new equipment. Can anyone advise please?

link to this comment
Neil Besley's 1 post GB flag

9:09 PM

Neil Besley: Unfortunately the old ITV digital boxes do not support the 8k mode used by the standard definition channels after switchover.

link to this comment
KMJ,Derby's 1,811 posts GB flag
Friday, 4 November 2011
10:43 AM

I have a GUD300HD freeview box. On tuning it gives more than one transmitter option. How can I obtain access to ALL options simultaneously?

link to this comment
SMcG's 1 post ES flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.

Privacy policy: UK Free Privacy policy.