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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Thursday, 26 May 2016

2:20 PM


To offer any useful advice we need a full post code so we can check the reception possibilites from other transmitters.

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MikeP's 3,056 posts GB flag
Thursday, 2 June 2016
10:03 PM

I have also lost a lot of channels including itv3 and drama and dave
My post code is bh12 4df

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Jason's 1 post GB flag
Jason's: ...
Sunday, 5 June 2016
Richard Cooper

9:02 PM

Jason: Wondered if you were still having any lost channels problems? It would be useful to know whether you are using the Rowridge transmitter, situated on the Isle of Wight. You can tell by looking at which way your aerial is pointing. If it is pointing roughly Eastwards then you probably are getting your signals from there. There are alternative transmitters, however, but for us to help you, we need to work out which you are using. If you want to come back to us and simply say which way your aerial is pointing, and whether the little rods are horizontal or vertical, that would help greatly. Richard, Norwich.

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Richard Cooper's 466 posts GB flag
Richard's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
10:48 PM

Last night I lost some channels while watching Yesterday and today BBC went, along with all others. My signal strength was pulsing from 0 to ~50% but now it is completely gone. I have tested with an internal aerial and another digibox and that too pulsed but now is zero and found no channels. I did all the clearing channels and rescanning but nothing makes any difference.

I cannot get at the aerial on the roof but it has usually worked fine, with occasional glitches but also occasional times of loss of signal for certain channels. It seemed a 4G issue but the filter made no difference. I am at a total loss for what is going on here and any help would be greatly appreciated.

My location is NE10 9DX and my transmitter is in Fenham.


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Kevin's 1 post GB flag
Kevin's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Monday, 6 June 2016

2:57 PM


It is likely that your are one of the great many having reception difficulties due to the current weather conditions. The high temperatures often cause temperature inversions which means some signals travel further that usual and interfere with your reception. This is an entirely natural and well known phenomenon but there is no solution apart from patience. Do *not* retune your TV.

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MikeP's 3,056 posts GB flag
Ralph Watson
6:08 PM

I've had severe problems since the evening of 5th June and they still persist. I've been patient to the extent of being without almost all TV channels last evening. Is there nothing that can be done? I'm a BT Broadband use and access Freeview both from the TV and the BT box.

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Ralph Watson's 1 post GB flag
Tuesday, 7 June 2016
11:00 AM

Normally I get very good reception from Rowridge transmitter Freeview service. I live in postcode area BH25. For a few days I have been unable to receive, what appears to be, the COM7 group of channels. I did a re-scan on the TV but only succeeded in reducing the number of channels listed in the TV's own guide. Just wondered if anybody else getting the same problem or whether I should be looking for a solution in my home!

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John's 1 post GB flag

1:35 PM

John and Ralph:

The symptoms you describe are exactly what others across the south and east of the UK have been experiencing. It is due to the natural phenomenon of the atmosphere ducting distant signals to interfere with our Freeview signals, resulting in temporary reception problems. Sometimes this is total loss of signals and sometime intermittent loss. As it is a known natural effect there is nothing anyone can do apart from recommend patience. Do *not* retune your equipment.

Please also note that when seeking assistance, it is imperative that your give a full post code so that your local reception conditions can be assessed.

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MikeP's 3,056 posts GB flag
Friday, 10 June 2016
phill gethins
9:03 AM

morning, i am from brown and fincher in droitwich .since the reshuffle last week we have been out to many tv's etc that retune fine but we have a percentage that will not retune the bbc's frequency 26 off the bromsgrove transmiottor any ideas ? thanks

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phill gethins's 1 post GB flag
Trevor Carpenter
10:48 AM

I have all of a sudden lost the receiving of 10 HD Channels - I have re-scanned until I am blue in the face- turned off the mains and extracted aerial and re-scanned giving nil channels as expected, then reinserted the mains and aerials, and I am still missing HD channels - yes I have an HD TV before you ask.

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Trevor Carpenter's 2 posts GB flag
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