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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Sunday, 3 July 2016
12:33 PM

We are using a Sony HDD recorder and often the EPG is incomplete; i.e. we will have listings for BBC but not ITV or vice versa, or may be patchy for both, most often for tomorrow or subsequent days but sometimes even for the same day. Tried retuning, may be better for 24 hrs then gradually deteriorates.

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DocTone's 1 post GB flag
DocTone's: mapD's Freeview map terrainD's terrain plot wavesD's frequency data D's Freeview Detailed Coverage
Thursday, 28 July 2016
Alison Barry
10:54 PM

Hi, I've moved 2miles East in Witney Oxfordshire and seem unable to receive a group of channels that include 'true entertainment etc..

I have a new smart Samsung too which is very clever but I do enjoy Little Hoyse on the Prarie !

Can anyone help ??


Alison .

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Alison Barry's 1 post GB flag
Saturday, 30 July 2016
Clive Walker
1:41 PM

I have a Humax HD Fox T2 set top box, about 3 months ago I lost the BBC News Channel 107. I can get all the other HD Channels. I have reset the set top box as per Humax instructions, I have also had a new aerial fitted all to no avail, I live in the Northwich area. I noticed when I reset the Humax box manually, I was unable to get HD channels 31 and 37 but I could get 54....go figure! Can anybody out there solve the mystery for me please?

PS I hear they are doing work on the winter hill transmitter station but I think my fault precedes this

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Clive Walker's 1 post GB flag

8:47 PM

Clive Walker: Check your signal levels and what transmitter your tuned into. Put your postcode into the site, and you'll get lots of useful links, including the compass bearings and channels of various transmitters - you might have scanned the wrong one.

And of course if your losing a mux, check signal levels - you might have a problem, and its knocking out some muxes, but not all.

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MikeB's 2,579 posts GB flag
Sunday, 7 August 2016
Richard Doyle
6:42 PM

About a week ago Sky News (chan 132) and RT (chan 135) disappeared. On checking signal strength I saw that this was zero. I retuned the tv - still no signal. Sometimes, in the evening, the signal returns and is then close to 100% with a zero bit error rate. Grateful your advice.

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Richard Doyle's 1 post GB flag
Monday, 8 August 2016

1:39 PM

Richard Doyle:

To be able to offer any advise we need to know roughly where you live so that we can check reception and whether there is any problem with the transmitter in use (there are over 1000 of them around the country!). So please supply a full post code, or that of a very nearby shop or post office.

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MikeP's 3,056 posts GB flag
Tuesday, 9 August 2016
Richard Cooper

4:03 PM

Alison Barry: Hi. Alison. You say you've moved, but have you thoroughly inspected the tv aerial installation at the house you've moved into? This should be one of the first things that a keen tv viewer should do as soon as he or she has moved. Is the aerial likely to be more than ten years old? If so, it might well need replacing. even if quite new, is it pointing in the correct direction? It should be pointing slightly North of East. Even the most professional installations don't last for evermore! What is the condition of the cabling from the aerial down to the room in which you have positioned your lovely new Samsung? What are the connections like between the aerial cable conductors and the coaxial connecting plugs and/or sockets? You need to investigate all of these things. What readings for signal strength and signal quality are you getting on the multiplex which is playing up? Hope this advice is helpful, Richard, Norwich.

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Richard Cooper's 466 posts GB flag
Saturday, 13 August 2016
1:02 PM

Richard Doyle: why is my signal strength low post code CV5 9HF cannot receive all normal channels.

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michael.o's 1 post GB flag
michael.o's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Sunday, 14 August 2016

2:51 PM


You should have excellent reception from Sutton Coldfield and no problems are reported with that transmitter.

Perhaps you should check that your aerial has not moved and that all the cabling, indoors and out, is in good condition with no breaks and no water ingress. All connections should be checked thoroughly and it is often worth unplugging the aerial flylead at the back of the TV set and wall socket and re-inserting them carefully.

It is also worth using the signal strength checking system built into most TV sets. The 'ideal' strengths are between 50% and 85% for SD and between 655 and 85% for HD services. Any less than this will mean apparent loss of reception. That is also the case if you have too much signal strength, especially for HD services. Again that is often reported as being 'no signal' but really means too much signal.

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MikeP's 3,056 posts GB flag
Richard Cooper

4:31 PM

Michael.O: Good afternoon, Michael. In addition to that which was stated by Mike P, I would add that you have probably been experiencing high atmospheric pressure yesterday and today, which can be very disruptive to Freeview tv reception. In my case, I would usually get a signal strength of 85% plus and a quality of 99% on SD, but under high pressure conditions my signal strength drops to 65-70% and the quality can be spoilt with glitchy interruptions to vision and sound. Richard, Norwich. PS, We might have to wait a day or two for the atmospheric pressure to fall so that Freeview reception normalises again.

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Richard Cooper's 466 posts GB flag
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