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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Tuesday, 23 August 2016
Brian Springthorpe
9:26 PM

We live on the opposite side of the Menai Straits in Penmaenmawr. We receive from Llandonna.

All of the BBC channels seem to be playing up on Freeview and have been doing so for several days now. The screen is continually pixellating. The TV that the problem is occuring on is a Panasonic Vierra obviously with Freeview integral.

It seems strange to me because the BBC channels are usually the strongest signal and never fail. I have two other TVs utilising Freeview in other rooms in the house and nether seems to show the same problem that the "main" lounge TV is experiencing. Of the the other two TVs one has integral Freeview, the other works of a box.

I have attempted retuning several times and it works for a short time and then it starts breaking up again.

All the other channels seem to be OK, even the Channel 4 ones, which are usually prone.

One thing that has been said is that ever since the digital signal was switched on a problem has existed across the Menai. If the sea is calm and the tide high, at certain times of day we evidently experience "signal bounce" which has the similar effect of breaking up the picture. I don't think that this is the case with my current problem with the break up of the BBC channels.

Can you shed any light on this problem?

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Brian Springthorpe's 77 posts Bronze Bronze GB
Wednesday, 24 August 2016
12:10 AM

Brian Springthorpe: When you say that neither of your two other TV's show the same problem as your "main" lounge TV is experiencing, is that when they are tuned to the same channel as your Panasonic?

However, irrespective of whether they are or not I wouldn't advise altering anything at this present time, as many parts of the UK (particularly Wales / South Western area's) are experiencing intermittent problems with reception due to the effects of high pressure zones sweeping across the UK, said effects being the enabling of reception from distant transmitters (not necessarily UK based) which operate on the same channels to that used by the local station and clashing with same, some channels being affected much more than others dependant on the frequencies / channel numbers used by the local station.

This situation is unfortunately forecast as remaining until well into next week, albeit that its seen to clear for a short time late Wednesday / Thursday before returning with a vengeance for the following few days.

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jb38's 7,179 posts Platinum Platinum GB
1:10 PM

Brian Springthorpe:

It is worth checking that the flylead feeding the affected TV set is in good condition. This is usually best done by carefully swapping the lead for a new one, they are very inexpensive.

Are the other sets working off the same aerial? Are they fed through a powered splitter?

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MikeP's 2,480 posts Platinum Platinum GB
Sunday, 4 September 2016
7:55 PM

Bridport Freeview has stopped working.

Can anyone fix it.

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Roy's 3 posts GB
9:09 PM

Roy: The Bridport transmitter page on this site currently has a transmitter engineering notification that the transmitter has been off air since 17:35 today, so engineers are aware and no doubt working to fix the problem. This website is independent so we don't have any further information.

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StevensOnln1's 2,151 posts Platinum Platinum GB
Wednesday, 7 September 2016
Malcolm house
9:52 PM

I have signal strength 10 and signal quality 10 all day long until 21.30' or sometimes a bit after that then I lose itv and other channels this happen almost every night it's not my Aerial as I've had it checked .
I live in bexhill on sea and get the signal from Hastings . What's going on ? And how do I report this to whoever it needs reporting to.

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Malcolm house's 3 posts GB
Thursday, 8 September 2016
6:17 PM

Malcolm house: Search for 'single source interference' on this site - sounds like a dodgy timer or thermostat messing up the signal. BTW - 10 quality fine, 10 strength is a bit high - 75% is close to perfect.

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MikeB's 2,556 posts Platinum Platinum GB
Tuesday, 13 September 2016
12:20 AM


I live in Cobham, Surrey and have a Band A roof antenna pointed at Crystal Palace.

All my channels have 100% signal strength, except all stations on the multiplex for Ch 33 (570 MHz) which is quite poor meaning intermittent reception especially when the weather deteriorates.

I'd appreciate any suggestions to the cause and remedy of this issue.

Many thanks.

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Bruce's 1 post GB
11:04 AM

Bruce: COM7 and COM8 are broadcast at much lower power than the other multiplexes so it may be that you are not receiving quite enough signal, or it could be that you are seeing interference from another source. Do you have the same problem with COM8 on UHF C35?

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StevensOnln1's 2,151 posts Platinum Platinum GB
Richard Cooper
11:18 AM

Bruce: Hi, Bruce in Cobham. I believe you mean a Group A aerial rather than Band A. Anyway if some of the strands of copper braiding on the outside of the inner polythene insulator surrounding the central thick copper conductor of aerial cabling become frayed or unintentionally disconnected from the casing of an aerial socket or aerial plug, this can lead to poor reception on one multiplex, which is the issue from which you are suffering. What you need to do then is to carefully inspect all aerial lead connections all the way from the aerial on the house right down to the signal feed into the tv set or receiver/recorder box. This requires some patience and ingenuity, as well as a ladder and some particular health and safety care, as well as self-risk assessments! Good Luck and if you need any further assistance post a reply / further question back on the website. Richard, Norwich.

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Richard Cooper's 453 posts Gold Gold GB
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