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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Thursday, 6 October 2016
9:29 PM

John Bayliss: A Freesat box (44 quid new) would have done much the same thing as your 2nd hand Sky box, and of course its a one off payment. You might even have one in the back of your TV.

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MikeB's 2,556 posts Platinum Platinum GB
Sunday, 9 October 2016
8:23 PM

Why have I lost True Christmas on Freebies, it stopped last Thursday 6th October 2016, any help would be appreciated.

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Pauline's 1 post GB
9:06 PM

Pauline: According to information seen, True Christmas was removed from 74 on the G-Man multiplex and moved to the Local/Comux. You will have to carry out a retune in order to recover this programme, that is assuming that you are within the coverage area of this transmitter? unable to determine unless your post code is known, or at least one from somewhere nearby, e.g: shop incl Post Office

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jb38's 7,179 posts Platinum Platinum GB
Monday, 10 October 2016
derek gill
10:13 AM

hello. i have been having problems with bbc4 bbc news24 channel 4 plus 1 and 47 on hd but not sd.sometimes it's there with full signal then nothing.i have 4 hd receivers and all do the same thing.can you help. thank you. d gill

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derek gill's 4 posts GB
derek gill
10:16 AM

sorry i forgot to say that my transmitter is tacolneston in norfolk.thanks.

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derek gill's 4 posts GB
10:41 AM

Derek Gill:

To be able to offer any meaningful assistance we need a full post code so that we can investigate the transmission and reception conditions in your locality.

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MikeP's 2,484 posts Platinum Platinum GB
derek gill
11:07 AM

hi mike. the postcode is nr148da.thank's.

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derek gill's 4 posts GB
Wendy Fullam
9:24 PM

We have reception problems on all channels except BBC 1 and BBC News channel, Aljazeera. Postcode NR351DH. Time 2123 10.10.2016. Please advise. Thank you.

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Wendy Fullam's 1 post GB
Tuesday, 11 October 2016
10:35 AM Norwich

Derek Gill:

As you are very close to the Tacolnston transmitter, you may have too much signal. It is essential that the tuner input signal level is not too much, especially for HD reception. Check what your TV set reports for the signal strength for the affected services - but do not perform a retune.

The ideal signal strength is between 55% and 85%. If it is any stronger then you will need to fit an attenuator in the aerial cable behind the set.

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MikeP's 2,484 posts Platinum Platinum GB
10:41 AM Bungay

Wendy Fullam:

Like Derek Gill, you may have too much signal. Check the signal strengths reported by your set but do not perform a retune. If the strengths are too high, over 85%, then you need an attenutaor to reduce that level. Search this site for 'too much of a good thing' for more advice.

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MikeP's 2,484 posts Platinum Platinum GB
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