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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Friday, 23 December 2016
7:16 PM

Hi there,

I have lost my freeview signal, I live in Macclesfield, Cheshire, is there a problem with the transmitter?

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James's 1 post GB flag
Wednesday, 28 December 2016
10:28 AM

Some of our free view channels have disappeared this morning (ok last night) we've had no weather problems, checked on line that the Crystal Palace transmitter has any problems but none have been reported. All 3 of our TVs are the same. Rescanned one tv about 5 times and only have a fraction of channels now, any one else got a problem,? I live in Biggin Hill, Kent

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Lynda's 1 post GB flag

11:39 AM

You do have weather problems! Biggin Hill is often affected by 'fading', that is, co channel interference during high pressure weather, such as is over the south today

Remember, what you call 'good' weather as a human - clear skies, dry, sunny, is actually bad weather as far as radio and TV signals are concerned!

Please DO NOT rescan when this occurs! At least in your case you have only done one out of several sets.

It is very likely the problem will go away as the weather gets back to normal British dull and drizzly

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Martin's 23 posts GB flag
1:31 PM

channels also diappeared here in Sevenoaks no HD channels and only 21 appearing on retune Usually signal from Crystal Palace is excellent for us - mayby the clear weather is the issue.

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yaryl's 1 post GB flag
4:04 PM

I have no TV channels. Apparently there are lots of other people in the area having the same problem. Oswestry area

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Karen's 1 post GB flag
5:40 PM

Same problem in North Leeds LS16 area, have had issues since approx midday

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Amanda's 1 post GB flag
Thursday, 29 December 2016
Nick Pye
9:16 AM

For the past week there has been poor reception of most non-bbc channels from the Rowhedge, Isle of Wight, transmitters. It has Ben so bad that doing a re-scan of the freeview channels has resulted in many channels missing from the epg list.

After several years of only digital transmission this is really not good.

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Nick Pye's 1 post GB flag
11:35 AM

Having same problems in grenoside ,S35.south yorkshire over the past 2/3 days.

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c.roberts's 3 posts GB flag
11:37 AM

Problems with reception in the grenoside area for the last 3 days. Blocking , loosing channels on retuning . Others in the same area are experiencing the same problem.

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c.roberts's 3 posts GB flag

4:19 PM

C. Roberts, Nick Pye, Amanda, Karen, etc:

At present the weather seems to be playing havoc with signal propagation in several areas. In such circumstances DO NOT RETUNE your equipment. If you have already doine that, keep trying each day until the channels return.

As it is a natural phenomenon causing this there is nothing anyone can do.

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MikeP's 3,056 posts GB flag
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