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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Thursday, 29 December 2016
7:39 PM

All the ARQ A channels are too low in strength tonight here in Wickford Essex. Will keep monitoring.

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John's 1 post GB
Maureen Ranger
8:26 PM

John: We are in Kirby Cross, Frinton-on-Sea and our channels are breaking up and we are loosing channels. We have retuned but that has not helped. Many of our friends locally are experiencing the same problems so it is not our connections. Problem started about 3 pm this afternoon and is still continuing and getting worse. Any suggestions please.

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Maureen Ranger's 2 posts GB
8:41 PM

Heathfield Transmitter. Is anyone else having issues with some freeview channels, they appear to be braking up then disapear. Did come back for a while now gone again

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Anthony's 1 post GB
Friday, 30 December 2016

4:38 PM


DO NOT RETUNE. The weather is playing various tricks with reception across several areas of the UK. Patience is a virtue.

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MikeP's 2,703 posts GB
colin stone
7:02 PM

We have all channels but alas no BBC channels are available, is this a weather related matter or a retune issue !!

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colin stone's 1 post GB
Saturday, 31 December 2016
Tony Sole
2:07 PM

Ludlow Freeview transmitter very poor signal for last three days... any known issues? Thanks

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Tony Sole's 1 post GB

5:13 PM

Colin Stone, Tony Sole:

DO NOT RETUNE! The current weather patterns appear to be causing widespread reception problems. All retuning will do is lose what channels you currently have.

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MikeP's 2,703 posts GB
Saturday, 7 January 2017
Victoria rance
11:27 AM

Hi why can't we get channel itv4 says on screen not transmitting ? We live near shifnal telford Shropshire

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Victoria rance's 1 post GB

3:28 PM

Victoria rance : Is ITV working on channel 3? Both are carried on the same frequency (along with Channel 4 and Channel 5) so we need to know if those are working to offer further advice.

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StevensOnln1's 2,316 posts GB
Sunday, 8 January 2017
Angela Rennie
8:49 PM

I'm having problems with freeview no signal on HD channels and picture breaking up and making noises. IV unplugged Arial for 30 seconds then fitted it back In but not helped.
Is there a fault with transmitter in Angus / Dundee area?

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Angela Rennie's 1 post GB
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