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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Monday, 5 December 2016
J
James
12:36 PM

Thanks Mike. Channel 49 wasn't picked up and now found manually with BBC channels restored. James

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James's 7 posts GB
MikeP
5:19 PM

James:

Glad to hear that 'normal service has resumed' today. It's one of the problems with having to have a number of transmitters in a relatively small area. At least you have your channels back and can enjoy what is on offer.



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MikeP's 2,246 posts Platinum Platinum GB
Monday, 12 December 2016
J
john
5:20 PM

we have only freeview tv .evertime we have retuned , we have lost bbc1 & some others, no radio stations , only 11 when retune we used to get all or most . sky news when its windy .good piture on the stations we have .

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john's 6 posts GB
Tuesday, 13 December 2016
MikeP
3:56 PM

John:

For any contributor here top assist we need your full post code so we can determine which transmitter you should use and whether there are any reception issues. Without that information it is impossible to assist.



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MikeP's 2,246 posts Platinum Platinum GB
J
john
4:28 PM Clacton-on-sea

ok mike p. postcode is co16 8bs.

link to this
john's 6 posts GB
john's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
K
Keith Vickery
5:14 PM Taunton

We have no BBC 1 or 2 tv other channels are fragmented.Is there a problem in the ta2 6lr area if so please advise.

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Keith Vickery's 3 posts GB
Keith's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
K
Keith Vickery
5:19 PM Taunton

We have nobbc1 or 2 other channels are fragmented please advise advise if there is any problem in the ta2 6lr area

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Keith Vickery's 1 post GB
Keith's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
MikeP
5:33 PM

john:

Would you please check what the reported signal strengths are for each of the Sudbury multiplexes. You are 32 km from that transmitter so should e getting a good signal without any need to an amplifier. The channels to check are: 44, 41, 47, 58, 60- and 56. Note that these are the channels used by the transmitter and not the programme numbers.

Ideally you should have a signal strength of between 55% and 85% for normal SD channels and between 65 and 80% for HD channels. If your signals are less than that then it is worth checking all the aerial cabling that you can access and check for any lose connections or frayed wires. If the strength is more than that stated then you have too much signal, in which case do you have an aerial amplifier or a powered distribution unit?

Further advice depending on your feedback.



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MikeP's 2,246 posts Platinum Platinum GB
Wednesday, 14 December 2016
J
john
11:26 AM

Hi Mike

We are only receiving the top two rows of the multiplex (TV x 20, Radio x 16, DataOther x 1). Have checked all wiring, position of aerial and all seems to be OK. Have got in the past 100+ radiotv stations so don't know what's gone wrong.

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john's 6 posts GB
J
john
12:43 PM

hello mike b again we have no aerial amplifier or a powered distribution box.

link to this
john's 6 posts GB
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