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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Thursday, 29 December 2016
B Willow
5:18 PM

Since about 4.30 today a lot of my freeview channels have no reception. I have retuned 3 times and each time get different channels. What is happening?

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B Willow's 1 post GB flag
5:20 PM

Seaford East Sussex all channels down

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clairealison's 1 post GB flag
7:39 PM

All the ARQ A channels are too low in strength tonight here in Wickford Essex. Will keep monitoring.

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John's 1 post GB flag
Maureen Ranger
8:26 PM

John: We are in Kirby Cross, Frinton-on-Sea and our channels are breaking up and we are loosing channels. We have retuned but that has not helped. Many of our friends locally are experiencing the same problems so it is not our connections. Problem started about 3 pm this afternoon and is still continuing and getting worse. Any suggestions please.

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Maureen Ranger's 3 posts GB flag
8:41 PM

Heathfield Transmitter. Is anyone else having issues with some freeview channels, they appear to be braking up then disapear. Did come back for a while now gone again

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Anthony's 1 post GB flag
Friday, 30 December 2016

4:38 PM


DO NOT RETUNE. The weather is playing various tricks with reception across several areas of the UK. Patience is a virtue.

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MikeP's 3,056 posts GB flag
colin stone
7:02 PM

We have all channels but alas no BBC channels are available, is this a weather related matter or a retune issue !!

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colin stone's 1 post GB flag
Saturday, 31 December 2016
Tony Sole
2:07 PM

Ludlow Freeview transmitter very poor signal for last three days... any known issues? Thanks

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Tony Sole's 1 post GB flag
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