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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Monday, 8 May 2017
12:58 PM

Ian: I'm having the same problem in KY12, signal comes from Blackhill. I have several TV's and again I have tried to retune a few times but can't get Freeview channel 8

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David's 1 post GB
2:24 PM

David: STV2 is broadcast from Black Hill but only directionally towards Glasgow (there is a coverage map on the Black Hill transmitter page). If you provide a postcode, you'll be able to access a coverage prediction for your location which will show whether it should be available.

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StevensOnln1's 1,635 posts Gold Gold GB
Saturday, 13 May 2017
Susan Andrews
9:57 PM

Hi I wonder if you can help. Every evening a 9.30pm we lose BBC channels also ITV and quite a few others. We are from Wolverhampton and pick our signal from Wrekin in Shropshire . This has been going on for over a week. The other freeview channels show weak strength. They are fine all day. We have tried resetting several times to no avail.


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Susan Andrews's 1 post GB
Sunday, 14 May 2017
10:23 AM Trowbridge

Susan Andrews:

Please provide a full post code so that we can look up the reception conditions where you are located. It varies a lot in any town, even from house to house so giving us just the town does not help at all.

I suspect you either have a problem with you aerial or cables from that to the TV. Check each connection carefully and ensure it is in food condition.

You say you have weak signals on some channels, what are the signal strength readings? Ideally it should be between 55% and 85% for SD channels and between 60% and 85% for HD channels. Any less or any more would be a problem and cause variable reception as you are experiencing.

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MikeP's 1,984 posts Gold Gold GB
MikeP's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
Monday, 15 May 2017
Margaret Close
8:39 PM

I have unplugged everything when decorating, connected things back up, my sky+ box is working, but I can not get any channels or epg on my ordinary freeview viewing,it just comes up channel not stored have I reconnected things wrongly, I have an rf lead from the aerial connection into rf1 , is this right or have I completey lost eveything, I like to rely on freeview when sky sometimes goes off, especially when the weather is bad, can someone please help

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Margaret Close's 1 post GB
11:05 PM

Margaret Close: Have you reconnected the lead coming from the aerial on the roof to RF IN on the Sky box? You should then be able to connect another lead from RF1 on the Sky box to the aerial socket on the back of your TV.

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StevensOnln1's 1,635 posts Gold Gold GB
Tuesday, 16 May 2017
Bob smith
3:35 PM

Signal on BBC keeps dropping out - no signal - and then coming back on . It also happens on free view channels but not 3,4 or 5

Some days it's ok but recently it's got worse.

Tried unplugging and re plugging equipment to no effect or improvement..

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Bob smith's 1 post GB
9:01 PM

Bob smith: Need a postcode, the supposed transmitter and signal strength. BTW - retuning makes things worse

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MikeB's 2,514 posts Platinum Platinum GB
Friday, 19 May 2017
6:10 PM

Despite retuning / first time installation have lost all channels except bbc. for days. Neighbour same- whats happened to our transmitter? Have akways had excellent reception!

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Em's 1 post GB
Saturday, 20 May 2017
9:09 AM Trowbridge


We cannot answer your question unless you give a full post code for your exact location, a partial code is not sufficient. There are over 1000 digital TV transmitters around the UK and without that location information we cannot determine which of them you might be using!

It is highly unlikely that there is any transmitter fault lasting for several days, so you need to check all your equipment and connections. Retuning has made matter worse for you as you will have lost all the tuning information that your receiver had previously so you would be not be able to tell whether the fault in your equipment has cleared up.

If your neighbour has the same problem, are you in a block that uses a communal aerial? If so, then you need to contact the management organisation for that building to report the problem so they can instigate investigations as they are responsible for such aerial systems.

link to this
MikeP's 1,984 posts Gold Gold GB
MikeP's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
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