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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Tuesday, 23 October 2018
Jo Oughton
10:30 PM

Tr11 5el

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Jo Oughton's 2 posts US flag
Jo's: ...

11:35 PM

Jo Oughton : There are no faults showing for the Redruth transmitter (predicted to give the best coverage at your postcode). Retuning will never fix a weak signal and often makes things worse as you are just deleting all of your correctly tuned channels and searching for them again. Have you checked for any loose or damaged cables or connections behind your TV?

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StevensOnln1's 3,570 posts US flag
Wednesday, 24 October 2018
Sally-Anne Martin
5:08 PM

Last night we had no channels at all, today about half don't work, sorry forgot postcode on other post
TR19 6EH, lots of other people in the area have the same problem, free view.

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Sally-Anne Martin's 2 posts US flag
Sally-Anne's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage
Peter Toon
7:22 PM

On the 22nd Oct we had no bbc channels at all, although all the other channels were available. Yesterday all the channels were available. However this evening
, the 24th,the same problem has arisen - all channels available except for all the bbc ones. I have carried out a reset as advised on your website with no effect. My aerial is pointing at the Mendip transmitter and has a booster fitted and powered up. My postcode is GL5 4DF.


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Peter Toon's 1 post US flag
Peter's: mapP's Freeview map terrainP's terrain plot wavesP's frequency data P's Freeview Detailed Coverage
10:12 PM

See Liphook Village Forum chat re TV signal
Ongoing problems in this village with TV reception. Reception has been particularly poor over the past few weeks with more often than not C4 and ITV channels not available.
We have have tried unplugging and rescanning procedures as suggested but to no avail
Postcode GU307HX

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Hunter's 1 post US flag
Thursday, 25 October 2018

11:20 AM

Sally-Anne Martin:

Please read the response to your other post.

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MikeP's 3,056 posts GB flag

11:23 AM

Peter Toon and Hunter:

PLEASE DO NOT RETUNE your TVs. The current atmospheric conditions are giving rise to high pressure which is affecting signal propogation and there is nothing anyone can do about this natural phenomenon. In some cases it may affect just one multiplex but other may also be affected as well. Patince is needed until the weather patterns change.

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MikeP's 3,056 posts GB flag
Tuesday, 6 November 2018
David Garnett
7:45 PM

We have lost channels On the BT box. On the main tv we have sound sync problems on the same channels from the Kirkby Lonsdale transmitter.

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David Garnett's 1 post US flag
Thursday, 8 November 2018
Janet Shephard
5:52 PM

We are had interference on most channels on and off for a couple of weeks. Auto tune sometimes helps and sometimes looses several channels. (varies 90 - 142)

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Janet Shephard's 1 post US flag
Friday, 9 November 2018

11:49 AM

Janet Shephard:

Retuning never resolves interference, it only looses you some channels in that situation. Somplease do not keep retuning.

Please also provide a full post code so that we can determine the expected reception coditions at your location. There are over 1100 transmitters broadcasting Freeview and we need to identify which you are likely to be using.

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MikeP's 3,056 posts GB flag
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