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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Wednesday, 19 December 2018

11:00 PM

Jackie: Or rather than replacing the entire TV, you could get a Freeview HD box for under 50 and connect that to your TV via HDMI (or SCART if the TV doesn't have a HDMI socket).

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StevensOnln1's 3,638 posts GB flag
Tuesday, 25 December 2018
10:50 PM

Cannot get Ch57 Paramount Network on Freeview. Have tried retune etc goes 55 to 58. Post code SA62 6EJ using Preseli transmitter. Any suggestions.

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Stuart's 1 post GB flag
Stuart's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage
Wednesday, 26 December 2018

11:10 AM

Stuart :

Do you get any of the other programmes carried on the COM4 (SDN) multiplex? Do you get Drama, 5USA, E4 Wales, etc? If so you should be getting the Paramount network as it on the same group of programmes on channel 42 at 641.8 MHz. Check the signal strength on that multiplex reported by your TV set but DO NOT RETUNE.

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MikeP's 3,056 posts GB flag
Monday, 31 December 2018
Paul J
3:13 PM

this worked for me! unplugging , scanning with no airel to clear out then rescan


Thank you


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Paul J's 1 post GB flag

7:20 PM

Paul J:

Glad that worked for you, but it is always a 'last resort' solution. So what problem were you trying to resolve?

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MikeP's 3,056 posts GB flag
Saturday, 5 January 2019
3:18 PM

I used to be able to get the full range of channels including bbc HD up until autumn 2018 but then it stopped working. All though I am in east oxford, my aerial was pointing to the crystal tower towards london.

I have no re aligned to point to the oxford mast but still can ant get HD (all the rest are fine)

I've done a full tv hard reset and re scan but still no luck - any inspiration!?


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Nick's 1 post GB flag

5:44 PM

Nick: Please provide a full postcode so that we can see your coverage prediction. East Oxford covers a large area.

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StevensOnln1's 3,638 posts GB flag

9:07 PM


In addition to that said by StevensOnln1, you need to have a wideband aerial to receive all the multiplexes broadcasteither by Crystal Palace or Oxford as they both use channels 55 and 56 for the COM7 and COM8 multiplexes. They changed to that usage earlier last year and a old 'grouped' aerial is not suitable any longer.

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MikeP's 3,056 posts GB flag
Monday, 7 January 2019
Ivor Wilde
10:20 PM

I've recently lost BBC News and the other channels on ch55 from Sandy Heath. How do I get them back. I've tried rescanning several times.

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Ivor Wilde's 1 post GB flag
Tuesday, 8 January 2019

12:47 PM

Ivor Wilde:

Please provide the full post code as requested. Only then can we see what the reception conditions are like at your location.

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MikeP's 3,056 posts GB flag
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