menuMENU    UK Free TV logo Help!

 

 

Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Comments
Wednesday, 20 April 2011
Briantist
sentiment_very_satisfiedOwner

6:37 PM

Sue Lewis: I would start by removing the booster, it will do nothing but destroy your digital signals.

link to this comment
Briantist's 38,915 posts GB flag
Briantist
sentiment_very_satisfiedOwner

6:41 PM

W Archer: To be honest, you have no Freeview predictions so the best thing you could do is grab a Freesat system.

From 18th April 2012, you will get a full Freeview service from Crystal Palace.

link to this comment
Briantist's 38,915 posts GB flag
M
Mick Cartwright
7:01 PM

Briantist,
Before the digital switch-over on the Wrekin Transmitter i and my neighbours were able to receive multiplex D and not C. Now today we find we can all get Mux C and not D???This means we have lost ITV4, FILM4. YESTERDAY,VIVa etc. and got somethng silly called Dave and Da che vois?
We we ever get Mux D back ?

link to this comment
Mick Cartwright's 1 post GB flag
Briantist
sentiment_very_satisfiedOwner

7:08 PM

Mick Cartwright: Yes, you will get ArqB back during September 2011.

link to this comment
Briantist's 38,915 posts GB flag
Thursday, 21 April 2011
R
richard
9:19 AM

hi, my postcode is bt19 7la. my samsung, and lg tvs are working perfect with freeview, but my daughters technika tv isnt picking up any freeview,and even analogue has a very snowy picture. i have done a factory reset, but still very poor analogue,and no freeview?

link to this comment
richard's 1 post GB flag
L
Lily Carter
2:07 PM
Shrewsbury

Dear Sir/ Madame,

I have just returned from business overseas and missed both retuning dates. All I have is fuzz after attempting a re-tune today. The TV is viewed through an ariel on the roof. The postcode is SY3 7EH. Can someone possibly help me?

Thank you,

Lily Carter

link to this comment
Lily Carter's 1 post GB flag
Lily's: mapL's Freeview map terrainL's terrain plot wavesL's frequency data L's Freeview Detailed Coverage
M
Mike Dimmick
sentiment_very_satisfiedPlatinum

3:26 PM

Lily Carter: Fuzz or snow would indicate that you're trying to use the analogue tuner on the TV. The Wrekin transmitter no longer transmits analogue signals. You will need to select the digital tuner on your TV, if it's integrated, or select the Freeview box if you have one. If you don't have one, you need to buy one.

If you do have a Freeview box, you need to retune it, because the services have all moved or changed.

link to this comment
Mike Dimmick's 2,486 posts GB flag
P
Peter Bates
6:35 PM
Loughborough

Hi
Our post code is Le11 1hy we have been without
5* 5usa plus for over a fortnight rang freeview told there was a problem with waltham transmitter, but we still recieved itv channels, talking to other people in Le11 area they are in the same boat, a sinking boat should should change name from freeview to titanic tv, any way back to the problem.
Then we was told in april to retune & guess what not only still not getting 5* 5 usa + others we then lost the itv channels we tried the method listed above whoppee as you might have guessed no joy, someones head needs to roll it has been a complete farce for begining to end. has this brought our channels back naa, will we ever get our channels back not holding my breath.

link to this comment
Peter Bates's 1 post GB flag
Peter's: ...
S
Steven Kelly
8:46 PM
Burgess Hill

Hi Chap, I have lost itv1, channel 4, channel 5 and so on - multiplex 2 ??
Ive retuned, unpluged and left and even a factory reset but still nothing ...
PC is RH15 9PF and aerial is pointing east suggesting Midhurst, is there a fault there ?? What do you suggest ?

link to this comment
Steven Kelly's 2 posts GB flag
Steven's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage
S
Steven Kelly
8:56 PM

correction, Aerial is pointing WEST to Midhurst. :-)

link to this comment
Steven Kelly's 2 posts GB flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.