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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Monday, 2 May 2011
M
M. Irvin
3:07 AM
Malpas

Since 20.04.2011 I am unable to receive multiplex D.
Post code SY14 8HQ
Aerial on roof.

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M. Irvin's 1 post GB
D
Donna
11:46 AM
Romford

My digital box keeps freezing in the evening only, on all channels. Please help if you can.

Postcode RM1 2DY

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Donna's 1 post GB
K
KMJ,Derby
sentiment_satisfiedGold

1:37 PM

M. Irvin: If you are using The Wrekin transmitter MuxD/MuxArqB changed frequency to C53 in 8k mode but remained at low power. if you were able to receive MuxC prior to 20th April it is unlikely to be interference as the two muxes swapped frequency on this date. This was to avoid possible co-channel interference to MuxArqB from Lark Stoke. Yes the problem was moved to MuxArqA but the priority was given to Sky Sports subscribers.It is possible that the mode change reduced the signal strength just enough for you to lose signal. It is also possible that you are finding a weak signal from Moel Y Parc on C48 which is predicted as giving good reception on MuxArqB at your location with a suitable aerial. Try a manual tune on C53 after first clearing the channel list with a factory reset.Also check cables and connectors are all in good order.

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KMJ,Derby's 1,811 posts GB
K
KMJ,Derby
sentiment_satisfiedGold

2:32 PM

Sharon:It sounds like you have stored the channels from MuxB on C33 from Waltham. Is there a BBC4 or duplicate radio channels in the 800s?

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KMJ,Derby's 1,811 posts GB
K
KMJ,Derby
sentiment_satisfiedGold

3:08 PM

Donna: Check for equipment causing intermittent interference such as a boiler with a faulty thermostat or loose connections on devices only in use in the evening.

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KMJ,Derby's 1,811 posts GB
C
Caroline
6:05 PM
Nottingham

Hi can get all channels except for BBC1 BBC2 BBC3 BBCnews, this is on a tv with free view just set up a new areial it is in a loft ariel pointing SE ish it is pointing the same as everybody elses areial, post code NG5 7SD can get all the other channels I think ITV1 is the first one that comes up. Tried resetting and tuning in again but can't get any BBC channels. Would appreciate any help.
Many thanks
Caroline

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Caroline's 2 posts GB
K
KMJ,Derby
sentiment_satisfiedGold

7:06 PM

Caroline: It sounds like your aerial is pointing at Waltham, in which case the rods should be horizontal. There are four transmitters offering reasonably strong signals on BBC channels; Kimberley on C27, Belmont on C30,Sutton Coldfield on C41+ and Waltham on C49. Check the 800s in your channel list to see if there is a duplicate set of channels that work.(You will find the alternative signals first when scanning which would cause the Waltham set to be put in the 800s) If there are none at all try a manual tune on C49.If there is still no signal try different positions around the loft for the aerial.Failing that pointing the aerial at Belmont at 57degrees and rescanning might give all muxes but you would not of course receive East Midlands news.

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KMJ,Derby's 1,811 posts GB
C
Caroline
8:52 PM
Nottingham

Hi Thank you KMJ Derby, when you say on c27 do you mean channel 27 on my TV? sorry to sound thick but I really have no clue when it comes to tv and areials, I have tried lots of different positions but waltham is the only one I seem to pick up wondering if this might be due to being in the loft and also in a bungalow?
Thank you once again.
Caroline

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Caroline's 2 posts GB
K
KMJ,Derby
sentiment_satisfiedGold

10:12 PM

Caroline: It does cause a lot of confusion! The channel numbers I mentioned above refer to the UHF channel/frequency that the multiplex is transmitted on. The channels in your channel list are what you select on the remote to view the tv station. When scanning these are entered into logical channel number (LCN) slots, eg BBC1=1 ITV1=3 QVC=16 etc.When a regional variation is found and the LCN slot is already occupied the duplicate is usually placed in the 800s; so if BBC1 North was already in position 1 and BBC1 East Mids was then found it could appear as 801 in the channel list. Loft aerials are not ideal for Freeview reception because of signal being lost when travelling through the roofing materials and usually aerials receive stronger signals when they are higher up.However as you have been able to receive all the other multiplexes I would have expected it to be possible to find Mux1. As tv signals on different frequencies do not always appear in exactly the same position it is sometimes necessary to locate the aerial in a compromise position.This is why moving the aerial about a bit (raising/lowering or a short distance to either side) can find a missing signal.

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KMJ,Derby's 1,811 posts GB
Wednesday, 4 May 2011
S
Simon Jones
11:41 AM

@Jo James,

I'm also experiencing difficulties since Wenvoe changed last week. My problems are posted here - digital switchover date | ukfree.tv - independent free digital TV advice you manage to find a solution?

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Simon Jones's 4 posts GB
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