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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Wednesday, 20 April 2011

6:37 PM

Sue Lewis: I would start by removing the booster, it will do nothing but destroy your digital signals.

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Briantist's 38,844 posts GB

6:41 PM

W Archer: To be honest, you have no Freeview predictions so the best thing you could do is grab a Freesat system.

From 18th April 2012, you will get a full Freeview service from Crystal Palace.

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Briantist's 38,844 posts GB
Mick Cartwright
7:01 PM

Before the digital switch-over on the Wrekin Transmitter i and my neighbours were able to receive multiplex D and not C. Now today we find we can all get Mux C and not D???This means we have lost ITV4, FILM4. YESTERDAY,VIVa etc. and got somethng silly called Dave and Da che vois?
We we ever get Mux D back ?

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Mick Cartwright's 1 post GB

7:08 PM

Mick Cartwright: Yes, you will get ArqB back during September 2011.

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Briantist's 38,844 posts GB
Thursday, 21 April 2011
9:19 AM

hi, my postcode is bt19 7la. my samsung, and lg tvs are working perfect with freeview, but my daughters technika tv isnt picking up any freeview,and even analogue has a very snowy picture. i have done a factory reset, but still very poor analogue,and no freeview?

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richard's 1 post GB
Lily Carter
2:07 PM

Dear Sir/ Madame,

I have just returned from business overseas and missed both retuning dates. All I have is fuzz after attempting a re-tune today. The TV is viewed through an ariel on the roof. The postcode is SY3 7EH. Can someone possibly help me?

Thank you,

Lily Carter

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Lily Carter's 1 post GB
Mike Dimmick

3:26 PM

Lily Carter: Fuzz or snow would indicate that you're trying to use the analogue tuner on the TV. The Wrekin transmitter no longer transmits analogue signals. You will need to select the digital tuner on your TV, if it's integrated, or select the Freeview box if you have one. If you don't have one, you need to buy one.

If you do have a Freeview box, you need to retune it, because the services have all moved or changed.

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Mike Dimmick's 2,486 posts GB
Peter Bates
6:35 PM

Our post code is Le11 1hy we have been without
5* 5usa plus for over a fortnight rang freeview told there was a problem with waltham transmitter, but we still recieved itv channels, talking to other people in Le11 area they are in the same boat, a sinking boat should should change name from freeview to titanic tv, any way back to the problem.
Then we was told in april to retune & guess what not only still not getting 5* 5 usa + others we then lost the itv channels we tried the method listed above whoppee as you might have guessed no joy, someones head needs to roll it has been a complete farce for begining to end. has this brought our channels back naa, will we ever get our channels back not holding my breath.

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Peter Bates's 1 post GB
Steven Kelly
8:46 PM
Burgess Hill

Hi Chap, I have lost itv1, channel 4, channel 5 and so on - multiplex 2 ??
Ive retuned, unpluged and left and even a factory reset but still nothing ...
PC is RH15 9PF and aerial is pointing east suggesting Midhurst, is there a fault there ?? What do you suggest ?

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Steven Kelly's 2 posts GB
Steven Kelly
8:56 PM

correction, Aerial is pointing WEST to Midhurst. :-)

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Steven Kelly's 2 posts GB
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