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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Friday, 22 April 2011
Mike Dimmick

3:32 AM

Peter Bates: You *must* do a full reset, a first time installation, a default setting. If you do an automatic scan without deleting the existing channels, or resetting to an empty channel list, many boxes will simply remember where the channels were before and completely ignore the new location.

Please check TV Re-tune for a guide to how to do this on your box.

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Mike Dimmick's 2,486 posts GB flag
12:45 PM

Mansfield. Lost all channels-the lot! Belmont nothing, Emely Moor Nothing! HD nothing! Line of sight to EM good and to Belmont and yes its the bees knees ariel and all that, and its an HD blah blah blah. can't even get it to fix on the Mhz! You sure your transmitting at enough power guys? I say crank it up!

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Hailai's 1 post GB flag
Hailai's: mapH's Freeview map terrainH's terrain plot wavesH's frequency data H's Freeview Detailed Coverage
3:16 PM

I live in Essex postcode SS16 5AT. I have had a digital aerial for 4 years with no problems using Bluebell Hill transmitter. Last week I re-scanned the tv and have now lost ITV channels, channel 4 & 5 plus QVC etc. All othre channels are ok, I find this so frustrating and reading these recent comments, so do many others. This is totally unacceptable isn't it??
Can anyone help me please? Thanks

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Janice's 1 post GB flag
Janice's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
10:12 PM

postcode tn19

have always been on the edge of the digital reception but for days now, we lose reception entirely part way through the you drop the power in eveing or are there works at heathfield you are not listing?

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andy's 4 posts GB flag
andy's: mapA's Freeview map terrainA's terrain plot wavesA's frequency data A's Freeview Detailed Coverage
Paul B
11:44 PM

I live in Aylesbury HP19, up until 4-5 days ago I had excellent freeview reception on all MUX. Now signal strength has dropped on all MUX, and MUX 2 has disappeared completely. I've tried a total reset, as suggested on these threads, and even reset to shipping condition, no luck. It cannot be interference as nothing has changed with my hardware. I have 2 IDTVs. Any ideas what to do, or what could have happened?

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Paul B's 2 posts GB flag
Saturday, 23 April 2011

8:01 AM

Janice: You are not in the Bluebell Hill transmitter coverage area, so it is not even slightly surprising.

In fact, you are not in an official coverage area for all multiplexes until Crystal Palace switches to full power on 18th April 2012.

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Briantist's 38,899 posts GB flag

8:03 AM

Paul B: Hard to be specific without a postcode, but see Freeview reception has changed? | - independent free digital TV advice .

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Briantist's 38,899 posts GB flag
7:54 PM


I am on the Nottingham transmitter, and around 4pm all my Freeview hd channels suddenly stop working, no signal and tyred 2 freeview boxes and both the same. Cant figure it out as my reception was good and I can still recieve all other freeview channels. Any ideas?

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Jon's 1 post GB flag
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