menuMENU    UK Free TV logo Help!



Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Monday, 29 August 2011
5:24 PM

I bought a bush tv with freeview built in yesterday and despite Sony getting all channels the bush tv is only picking up a poor quality BBC 1 and 2. Do you think I should take the bush back and get another brand? I live in IV2.

link to this comment
Lianna's 1 post GB flag

5:43 PM

Heath: Sutton Coldfield will transmit the Freeview HD mux at 200kW from 21st September 2011. Not too long to wait now.

link to this comment
KMJ,Derby's 1,811 posts GB flag
Tuesday, 30 August 2011
3:53 PM

I live in Edinburgh and have all channels except HD channels on my HD freeview tv.
I have retuned and moved the aerial about but still dont have these.

Do I require a larger aerial.

link to this comment
John's 1 post ES flag
Wednesday, 31 August 2011
8:48 AM

Waltham aeriel. 31st august DSO day Samsung tv re-tuned ok... Panasonic DMR-EX83EB HDD recorder wont re-tune it comes up with no signals found, all cables are in order tv goes through HDD recorder wont manualy find signals either ??????Has the Government killed my HDD recorder

link to this comment
Matt's 1 post GB flag
Chris Duck
3:58 PM

loft aerial. Done the retune everything ok,except can not adjust volume on Sagem recorder remote control,yet could before retune?.Tv is Panasonic 32inch Viera thanks.Volume is adjustable on tv remote.

link to this comment
Chris Duck's 1 post GB flag
Chris's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage

7:18 PM

Bottom line as my expert son says this switch to digital makes no sense. Digital gives commercial organisations (TV companies) greater capacity to feed to customers but the signal we still watch on our televisions is analogue.

link to this comment
Robert's 75 posts EU flag
Robert's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
9:07 PM

My post code: PE4 7GN.
I was fine until today. I noticed some of the ITV channels had disappeared this evening (ITV3, ITV2+1, at least), though everything else was ok, so retuned. What a mistake! Now my BBC channels, which were ok until I retuned, are now all weak and full of interference. On further investigation I have found that all the BBC channels are now coming from East Yorks and not my nearest (Sandy Heath, Camb & Beds) for some unbeknown reason. I have found the Sandy Heath BBC channels, but these are all in the 800 range and not at my convenient 1,2, etc. I've tried doing a complete reset and not just a retune, several times now, with no success. It always puts the weaker E Yorks BBC channels at the lower end channel numbers.

I can only assume there is some sort of signal strength overlap following the transmitter digital signal boosts, as I have never had this problem before with my freeview box (a Humax PVR-9200T), which I have had since 2006, through several retunes.

I am contemplating a manual retune, however what signal channel (21-68ish range) should I do a manual retune against to get the Sandy Heath BBC channels?

link to this comment
Darren's 1 post GB flag
Darren's: mapD's Freeview map terrainD's terrain plot wavesD's frequency data D's Freeview Detailed Coverage
9:31 PM

Apologies if a query inadvertantly came from me - I was actually showing a neighbour how your excellent website works ! I actually retuned for the Sandy Heath update today and now have better overall reception on all 6 Muxes, albeit some are still on Low Transmission. Nonetheless signal is sufficient not to break up the programs in those Muxes. Even HD is fine despite running the bedroom TV from a loft aerial after a bit of juggling the position.

Keep up your good work

link to this comment
BERNARD MARTIN's 1 post GB flag
BERNARD's: mapB's Freeview map terrainB's terrain plot wavesB's frequency data B's Freeview Detailed Coverage
Thursday, 1 September 2011

8:04 AM

BERNARD MARTIN: As long as your reception is above the "digital cliff" threshold, you should be sure of continued excellent reception of all six multiplexes from Sandy Heath, even if the commercial multiplexes have not yet all moved to their final power levels.

link to this comment
Briantist's 38,915 posts GB flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.

Privacy policy: UK Free Privacy policy.