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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


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Comments
Sunday, 11 August 2013
A
a butler
3:43 PM

i replaced my sky hd box due to the preveious box beening faulty how can i get the new box to accept my sky card

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a butler's 1 post GB
J
jb38
sentiment_very_satisfiedPlatinum

4:51 PM

a butler: You will have to contact Sky as they are the only people that can pair your card with the new box, this done by them downloading the data necessary to match the card to your box via an "over air" download.

Needless to say that they will require to know details regarding the serial number of your new box as well as the number printed on your present card, and so I would jot this down before phoning them.

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jb38's 7,179 posts GB
Monday, 12 August 2013
R
robert jowett
3:26 PM

I live in a block of flats and the owners own the dish. Every time it rains heavily the picture breaks up and eventually up comes the no signal message.When the rain stops, the picture returns to normal. Have reported this to the owners who say there is nothing wrong with the aerial, but something is wrong - could you please advise

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robert jowett's 1 post GB
H
Helepintom
4:49 PM

Hello, I hope you can give me some advice. I have an elderly pace digibox(1999) and an even more elderly lmb (1998) which is situated on my balcony (in Italy). for the last three weeks I have been able to get a reasonable signal in the morning on most channels, nothing for 104 for months now, but the signal goes or becomes very weak in the afternoon and evening. I have tried all your suggestions regarding 'no signal' but have not seen any improvement. Do you think it's the lmb?
Thanks in advance

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Helepintom's 2 posts IT
M
mazbar
sentiment_satisfiedGold

6:55 PM

Hi I have just had a customer on the phone saying that they have had a new sky + hd box but it doesn't come with an rf in or our with no rf2 so no magic eyes. Is this how all new boxes are going to be not good

link to this comment
mazbar's 381 posts GB
J
jb38
sentiment_very_satisfiedPlatinum

8:47 PM

mazbar: I suspect that the box your customer is referring to is a straight Sky HD box and not a Sky+ HD type, the former being a non-recording HD receiver and with only one LNB input, and because these are cut down versions of the Sky+HD models are not fitted RF modulators either.


link to this comment
jb38's 7,179 posts GB
M
mazbar
sentiment_satisfiedGold

8:50 PM

jb38: no I have found out it is the new hd + box with built in wi fi

link to this comment
mazbar's 381 posts GB
K
kb aerials
11:46 PM

Was havibg a look at one of these earlier today
No aerial in
No loopthrough
No rf out


There is an I/o port like on the none recording hd boxes - theres a gadget thats availablE seen them in grax that creates an rf2 from the I/o port

No rf loop through so would have to use a combiner to add in for aerial distribution I guess

Keith
Kb aerials
Sheffield
07946481125

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kb aerials's 15 posts GB
Tuesday, 13 August 2013
J
jb38
sentiment_very_satisfiedPlatinum

7:36 AM

mazbar : You didnt by any chance manage to find out the model number of this mystery device? as I have drawn a complete blank on having tried myself.

link to this comment
jb38's 7,179 posts GB
K
kb aerials
9:07 AM

Jb
I beleive the hd box with wifi is
Drx890w

link to this comment
kb aerials's 15 posts GB
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