My Sky box has a "no signal message" - what do I do?
Brian Butterworth published on UK Free TV If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
All questions
In this section
Saturday, 14 May 2011
S
Sammy 11:10 AM
No signal on my box at caravan in scotland slab mounted phoned sky they reset box should the dish be pointing 28 o north east please help save my sole
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Sammy: Please see Astra 2D at 28.2°E - LyngSat SatTracker to find out where to point the dish. The satellite is over the equator, so is somewhat to the south...
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Monday, 16 May 2011
W
wayne2:09 PM
Hi had sky installed last saturday, engineer wasnt the most enthusiastic, warned me if there were any problems to ring an independant arial specialist if i had any problems, the sky showed no signal on Tues, i followed step one and it returned, yesterday again no signal tried all 3 steps to no avail. Is he correct to tell me this just because the dish has been located on "my arial" pole?
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Les Nicol
4:39 PM
4:39 PM
Wayne - I suspect your problem is in you having the dish mounted to your TV Aerial pole. It's likely the TV aerial pole is unsuitable in diameter and in the fixings and allowing the dish to fractionally move with any wind load at all-thus your signal loss.
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Hi Wayne,
Do not pay any attention to what the idiot installer told you, call sky & insist they put it right. They installer was only trying to keep his bad work from sky & to stop his employer from withholding payment which is what will happen if they issue a service call on a faulty install.
This is the price that sometimes has to be paid for ultra cheap (free)installs & free boxes etc
Mark Aberfan Aerials
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S
Steve9:56 PM
Hi there..strange problem, this. I was receiving all freeveiw channels with my cheap £15 box from Argos, and replaced it today with a Humax recorder won on ebay. After setup and installing all channels(it said it had found them all) as soon as I press 1 for BBC 1 or any number for any channel, it says bad or no signal. The aerial and scart leads are the same ones I used before, and are plugged in properly. I've phoned the guy I bought it off, no problem with me returning it for full refund(really understanding bloke, one of the good'uns)but I would really prefer to get to the bottom of this problem, sort it , and keep the recorder. Any help is greatly appreciated. Thanks.
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H
Hassan10:07 PM
Hi,
I have Pace Skydigibox (old) and new Sky HD Box. Both are connected to the same dish. They were working fine when I went to bed. Next morning I switched it Pace Skydigibox on and greeted by "No Signals being received" message. I checked all the cables and one joint. Everything looks fine. Tried all three reset steps. But no avail. What can be the problem? The dish is installed very high and I am unable to reach there without very very tall ladder.
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Tuesday, 17 May 2011
Les Nicol
7:43 AM
7:43 AM
Hassan - I would first switch the receiver end connections from the dish this will allow you to eliminate any problem with the older Pace box. If it's working on the feed you had your newer reciver connected to then you've established where the problem lies. If all is well with both receivers when connected to a working feed from the dish then the problem is either (a) the LNB itself (B) water ingress to the cable feed and or a bad cable feed connection at the LNB end.
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Steve: I would probably take advantage of the ability to have a refund.
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Wednesday, 18 May 2011
D
Danielle9:13 AM
Northolt
Hiya guys,please bare with me! Cause even I'm confused!
Right I moved into my new flat a year ago, the reception was just non existent in every room, (2bed plus living room) I brought an ariel booster from argos, and it worked a treat! Sometimes in bad weather it would play up,I do not have sky so was just using a freeview box. In April we had some scaffolding but up to paint our balcony, (scaffolding was no where near the outdoor ariel) but even so, no signal started to appeal on most of the channels, or they would just break up. I asked my neighbours they had same problem. Anyway now the builders have gone and I rescanned my box, now out of all the channels on freeview I only manage to get bbc1, film 4, itv+1 and 5*. it's driving me insane! I dunno if I need a new booster, ariel or sky!!!! I've tried to get idvive from everywhere, scruples blamed the scaffolders but they were no way near my ariel, which is on a poll on my balcony, even I can't reach it. Do u think if I had sky installed this problem would be sorted? I'm missing desperate housewives! :-( lol
Sorry also forgot to mention my postcode it
Ub5 6qg, I live on the old ruislip road, west London. Northolt.
Many thanks to anyone that can help
Danielle
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