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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Monday, 4 June 2018
MikeP
sentiment_very_satisfiedPlatinum

5:57 PM

Tracey:

Please put your full post code into this website. Then we can see what the npredicted reception conditions are at your location. A;so check all the connections between your aerial and the TV set.



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MikeP's 3,056 posts GB flag
C
Colin Roberts
6:03 PM
Coalville

For five days I have not been able to get the ITV, 4, 5 group of channels. Started with a "signal not available" message. I retuned the set (Samsung) and channels 3 - 8 were not found. Am on Sutton Coldfield (my Postcode LE67 2SG) never had a problem before. The channels located have excellent reception.
Have tried retuning over five times to no avail.
Why do I now seem unable to tune to this transponder?

link to this comment
Colin Roberts's 1 post GB flag
Colin's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage
MikeP
sentiment_very_satisfiedPlatinum

6:10 PM

Colin Roberts:

Please put your full post code into the Digital UK Coverage checker page at Digital UK - Coverage checker will show you the expected reception at your location and give you all the current channel details.



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MikeP's 3,056 posts GB flag
Tuesday, 5 June 2018
T
Tracey
8:09 AM
Tring

Yep done all that all coming up Crystal Palace, the tellys upstairs are tuning good so it has to be the dam tv that is at fault.

link to this comment
Tracey's 3 posts GB flag
Tracey's: mapT's Freeview map terrainT's terrain plot wavesT's frequency data T's Freeview Detailed Coverage
S
StevensOnln1
sentiment_very_satisfiedPlatinum

10:17 AM

Tracey: Are both TVs connected to the same aerial? Is the signal split via an amplifier or a passive splitter? The TV being faulty is very unlikely from what you describe.

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StevensOnln1's 3,606 posts GB flag
W
Webber
12:41 PM

Two days now unable to get to TV guide on free view box, therefore cannot set record timer. I can record current programs without any problems. Any suggestions very welcome.

link to this comment
Webber's 1 post GB flag
S
StevensOnln1
sentiment_very_satisfiedPlatinum

2:05 PM

Webber: What's the make and model number of your PVR? Have you tried switching it off at the mains for a few minutes then powering it back on?

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StevensOnln1's 3,606 posts GB flag
Sunday, 10 June 2018
M
Mr bale
12:03 PM

Hello can you tell me why I cannot receive channel 87 now,it has disappeared since the 6 of June when tacos ten transmitter was upgraded,can anything be done to get it back on please

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Mr bale's 2 posts GB flag
MikeP
sentiment_very_satisfiedPlatinum

3:03 PM

Mr Bale:

Please see my response to yourother posting on the Tacleston page.



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MikeP's 3,056 posts GB flag
Monday, 11 June 2018
T
Tracey
8:17 PM
Tring

StevensOnln1: Yes all the TV's are on the same aerial have a box downstairs presume its an amplifer -spiltter if you switch it off no Telly works.

link to this comment
Tracey's 3 posts GB flag
Tracey's: mapT's Freeview map terrainT's terrain plot wavesT's frequency data T's Freeview Detailed Coverage
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