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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Saturday, 10 November 2018
L
L Tolley
11:50 AM

Hi, I have lost all HD channels and have interference on the others

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L Tolley's 1 post US flag
MikeP
sentiment_very_satisfiedPlatinum

11:56 AM

L Tolley:

Please provide a full post code so that we can look at the predicted reception at your specific location. There are over 1100 Freeview transmitters and we have no indication which you might be using.

Meanwhile, please check all your aerial cables and connections. If there are any coaxial plugs/sockets then unplug those and refit to remove any possible corrosion/oxidation from the contacts.



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MikeP's 3,056 posts GB flag
Wednesday, 14 November 2018
H
harry
7:59 AM
Eastleigh

The signal is breaking up on all channels postcode SO50 9BY Eastleigh
Hampshire

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harry's 1 post US flag
harry's: mapH's Freeview map terrainH's terrain plot wavesH's frequency data H's Freeview Detailed Coverage
S
StevensOnln1
sentiment_very_satisfiedPlatinum

3:15 PM

harry: There are no transmitter faults showing. Have you checked for any loose or damaged cables or connections behind your TV? Do not attempt to retune.

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StevensOnln1's 3,605 posts US flag
M
Mary Vaughan
9:26 PM
Stourport-on-severn

Reception in dy13 8tp is fine on my Sony brava but when work was carried out on local transmitter all my channels were lost in my other tv (sharp) all was fine until this work was carried out. Help as no reception after resetting etc.

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Mary Vaughan's 1 post US flag
Mary's: ...
Thursday, 15 November 2018
S
StevensOnln1
sentiment_very_satisfiedPlatinum

10:30 AM

Mary Vaughan: Are both TVs connected to the same aerial? If they are, try unplugging the aerial from the Sharp TV and retune which should delete everything from the channel list, then reconnect the aerial and retune again to get a completely fresh set of tuning data.

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StevensOnln1's 3,605 posts US flag
C
Christine Jacklin
1:44 PM

All my free view channels have good reception except for all bbc channels which intermittently break up can you help

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Christine Jacklin's 1 post US flag
S
StevensOnln1
sentiment_very_satisfiedPlatinum

2:52 PM

Christine Jacklin: We need to know where you are and which transmitter you're using (please provide a full postcode). Have you checked for any loose or damaged cables or connections behind your TV? What signal strength and quality readings do you get on the BBC channels?

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StevensOnln1's 3,605 posts US flag
Monday, 19 November 2018
R
Roy smith
9:28 PM

Stalham area no signal 9-30pm

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Roy smith's 1 post GB flag
Tuesday, 20 November 2018
S
StevensOnln1
sentiment_very_satisfiedPlatinum

3:09 PM

Roy smith: Have you checked for any loose or damaged cable or connections behind your TV? Please provide a full postcode so that we can see which transmitter you're using, where you are in relation to it and your predicted signal strength etc.

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StevensOnln1's 3,605 posts GB flag
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