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Expecting 4G interference? Tests now show that you have a one in 300 chance

Remember the scare stories in the papers? Millions of homes will have problems when 4G starts... Even the Ofcom figures suggested 760,000 homes would have problems. The 4G tests suggest the just 90,000 homes will need to fit a filter.

Remember the scare stories in the papers?  Millions of homes wi
published on UK Free TV

Looking back the the original posting, Ofcom moves to protect Freeview interference from 4G mobile, we can see the Ofcom suggested that:

Of the 16.3 million UK homes with a standard (unamplified, unshared) Freeview reception, 110,000 (0.67%) would be effected.

Of the 5.2 million homes using communal aerials systems, 550,000 (10.6%) will have problems.

Of the 5.6 million homes using amplified Freeview reception, 100,000 (1.8%) will experience problems.

Today, at800 have published the results of the tests in London, Brighton and Hove and York - at800 updates estimate of likely impact of 4G at 800 MHz on Freeview:

"Following tests conducted across the country, at800, the organisation responsible for protecting Freeview when 4G at 800 MHz is rolled out across the UK, has provided a new estimate of the likely scale of the impact. If national rollout reflects the results seen during its tests, at800 expects no more than 90,000 households, with Freeview as their primary TV service, to experience disruption caused by 4G at 800 MHz. Whatever the level of disruption, at800 is ready to restore Freeview to viewers.



at800 has now sent postcards to households in London and the surrounding areas in preparation for the activation of 4G at 800 MHz masts over the coming weeks and months. at800 is also sending postcards to other areas of the UK ahead of masts switching on. at800’s mailing does not mean that 4G services will be available to consumers. For information about the availability of 4G services, people should contact their mobile operators.

In London, in particular, Freeview received from the Crystal Palace transmitter is unlikely to be affected by mast activation because of the strong terrestrial television signal and its relatively large frequency separation from 4G at 800 MHz. However, at800 is sending postcards and running a publicity campaign to ensure anyone who does experience new disruption to their Freeview service knows how to get in touch."

So with 26.50 million TV households in the UK (see Monthly universe summary - BARB) 90,000 represents 0.340% of them - that's a ONE IN THREE HUNDRED chance.



It seems that you are most likely to need a filter if:

a) you are a long way from a high power Freeview transmitter; and

b) you are very close to a 4G mobile phone mast; and

c) you are using a booster.

That's good news for Freeview viewers.



If you have had a postcode from at800 - see Received a postcard from at800?



Help with TV/radio stations?
BBC Three Linear channel re-opens1
Will car radios have to be replaced?2
Will UKTV History and FTN eventually be available on fSfS or Freesat? They are 3
Could u please explain why there are no subtitles on most of your films terresti4
Can I pay as you go for British Europsort on my digital tv without subscribing?5
In this section
Ofcom announces 700 MHz clearance schedule 2017-201
When will I get a new Freeview aerial because of even more mobile broadband? 2
Do not forget that 4G starting soon in 20 cities and towns really soon3
Using UHF channels C61 to C69? Time to retune4
Two final Freeview retunes in Scotland on 24 and 31 July 20135
800MHz band cleared by Digital UK - ready for nationwide 4G use6

Comments
Wednesday, 3 July 2013
B
Barry Lowden
9:12 AM

... and in addition to TV problems, I have had a blackout on DAB radio and also intermittent dis-connections on my mobile broadband - 3 Mobile are on 791-831MHz, close to the 800MHz of both the Freeview TV and the new 4G signal.

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Barry Lowden's 2 posts GB flag
Friday, 5 July 2013
P
Paul
2:46 PM

Can't get a signal in Glasgow

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Paul's 1 post GB flag
Sunday, 7 July 2013
H
HOWARD
9:42 PM
Ramsgate

what can we do in thanet !! our reception is so bad and even our local mp cant do anything to help, could we get a refund on our licence when we get such a bad service

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HOWARD's 1 post GB flag
HOWARD's: mapH's Freeview map terrainH's terrain plot wavesH's frequency data H's Freeview Detailed Coverage
Tuesday, 9 July 2013
R
Robert
sentiment_satisfiedSilver

6:11 AM
Reading

I lost ITV stations on oxford BBC is working fine 80% signal but ITV,Pick,dave,film4, i noticed the tv stations on channel 60 is affected while others are okish.... is it caused by 4G? i do use masthead and amp to gain signal as i live in poor reception area.

i live in RG8 8DB cant get Hannington as there is a hill at the back of my house, but oxford is clear line of sight its been working fine for 3 years until now. Please help many thanks

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Robert's 171 posts GB flag
Robert's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
I
Ian
2:23 PM
Margate

I'm in Margate, no signal at home and my mother in law also in Margate has the same problem - it's a nightmare, just who does one speak with to get the matter sorted - they are all faceless hidden away from reach

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Ian's 2 posts GB flag
Ian's: mapI's Freeview map terrainI's terrain plot wavesI's frequency data I's Freeview Detailed Coverage
Wednesday, 10 July 2013
J
John
8:59 AM
London

Robert:
There are currently no active 4G at 800MHz mast active in this area so 4G won't be responsible for the issue you are experiencing.

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J
John
9:00 AM
London

Ian: As with Robert no 4G 800MHz masts are active in your area.

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J
john
9:05 AM
London

Barry: 4G should not affect DAB nor current mobile internet due to the frequency gap. The only likely things it may affect are Freeview, Microphones using the 800MHzish (which have been reallocated to a lower uhf ch)spec and possibly alarm systems although there is no proof of the later two.

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R
Rob
sentiment_satisfiedSilver

11:13 AM

Robert: Thanks john... it was very strange re tuned the boxes all channels came back... its a mystery why they vanished in the 1st place.. mind you thats on 6 boxes and one freeview tv...

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Rob's 171 posts GB flag
C
clare
3:15 PM

I live in ts27 area and had interference of itv1 ch4 and 5 and some other channels on Tuesday evening and retuned only to lose them completely, what is going on?

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clare's 1 post GB flag
D
DavidB
4:42 PM

A complete loss of ITV1, CH 4, Ch 5 and others (thus ?? loss of D3+4??) on Freeview received by Humax PVR 9300t and an LG 42 LK530T DTV bought Dec 2012. In NE3 (Newcastle upon Tyne)area. The Fenham and Pontop Pike aerials apparently have no problems. Multiple re-tuning & re-setting with and without the aerial connected as advised plus checking software, (no new software updates available) does not solve the problem. Other signal strength & quality 100% eg Ch 58 BBC2. We had a new antenna & new cables last year so all technically OK. All other progs receive OK tho' Fim4 is stuttering today. Hot sunny weather yesterday (85F!!) and cooler cloudy today (65F) so NOT weather dependant.

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DavidB's 4 posts GB flag
Dale Martin
7:31 PM

DavidB: which area are you in I'm having the same problems

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Dale Martin's 5 posts GB flag
K
KMJ,Derby
sentiment_satisfiedGold

8:30 PM

Dale Martin and DavidB: It might be helpful to look at the William Hepburn tropospheric ducting forecast chart to see for yourself the areas affected by ducting and from where you might be able to receive out of area signals. Just enter http//www.dxinfocentre.com/tropo_eur.html

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KMJ,Derby's 1,811 posts GB flag
K
KMJ,Derby
sentiment_satisfiedGold

8:34 PM

Correction to above. Enter http:www.dxinfocentre.com/tropo_eur.html

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KMJ,Derby's 1,811 posts GB flag
D
DavidB
9:32 PM

Dale Martin: As originately posted I am in the Newcastle upon Tyne area - NE3.

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DavidB's 4 posts GB flag
D
DavidB
9:48 PM

KMJ,Derby: thanks for the link; interesting. Really is it possible that such complete loss of discrete mainstream Freeview digital transmission (ITV1, Ch4, Ch5) should/should be attributed to atmospheric conditions in this day and age?

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DavidB's 4 posts GB flag
Briantist
sentiment_very_satisfiedOwner

10:14 PM

DavidB: the laws of physics still apply to the signals even if they are digital rather than analogue.

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Briantist's 38,929 posts GB flag
K
KMJ,Derby
sentiment_satisfiedGold

10:26 PM

DavidB: Even though more efficient transmitting antennae have been designed, which limit the amount of signal wasted skywards there is no way (at least as yet) of changing the laws of physics. Notably it was the traditional night time reception via the ionosphere on medium wave (which was put to good use by Radio Luxembourg for their English service) that put a spanner in the works, so to speak, with the Digital Radio Mondiale trials that were made on BBC Radio Devon, as the transmissions from abroad caused so much interference after nightfall.

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KMJ,Derby's 1,811 posts GB flag
Thursday, 11 July 2013
J
john
7:40 AM
Hartlepool

Clare:

There are no 4G mast active in this area so this will not be the culprit. with you saying you lost them after a retune - how old is your freeview equipment?

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john's 1 post GB flag
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D
DavidB
12:42 PM

All sorted now. The problem was a poor signal to the amplifier/splitter (rubbish in, rubbish out!). A new aerial [possibly not required as the existing one was 3 yrs old] and new cable to the amplifier has resulted in an excellent signal to all rooms. The original cable (?>20 yrs old) probably should have been replaced with a new one back in 2010 when the new aerial was installed but it wasn't.

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DavidB's 4 posts GB flag
Friday, 12 July 2013
Dale Martin
11:30 AM

I'm still having problems had anyone got any advice please

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Dale Martin's 5 posts GB flag
J
JonA
11:57 AM

Hi, suddenly lost all channels sometime between last Sunday pm and Monday evening in Wrexham, tried to retune, even system reboot on Samsung tv with built in freeview (2-3 yrs old). Still cannot find 1 channel and signal strength is zero.
Any ideas

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JonA's 1 post GB flag
Dale Martin
11:40 PM

How do you know if you have been affected by the 4g interference

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Dale Martin's 5 posts GB flag
Saturday, 13 July 2013
I
Ian from notts
sentiment_satisfiedSilver

7:33 AM
Nottingham

Dale Martin- As far as i'm aware, 4G has only been tested in certain areas and at this moment no one can be affected by it because it isn't "turned on" yet

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Ian from notts's 253 posts GB flag
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M
mick jones
5:03 PM
Hemel Hempstead

my reception has bean bad since the 4g came in.most channels are un watchable

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M
Malcolm
9:03 PM

We have just returned form holiday and have no BBC1,BBC2 (except HD),we've also lost ch 80 BBC News,BBC4, CBBC All BBC radio channels.What can I do about this apart from withholding my licence fee !!!(Freeview).

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Malcolm's 1 post GB flag
M
MikeB
sentiment_very_satisfiedPlatinum

9:08 PM

mick jones : as Ian has just pointed out , its unlikely that your signal is affected by 4G. However, looking at the Terrain plot, etc for your postcode, it turns out you are just 5km from the Hemel Hempstead transmitter! (its parent transmitter, Crystal Palace, is on exactly the same bearing) Since thats extremely close, its distinctly possible that your signal is far too powerful - see:
Freeview signals: too much of a good thing is bad for you | Digital switchover | ukfree.tv - 10 years of independent, free digital TV advice

Check the signal quality and level on your equipment. Also check which transmitter your tuned into - HH will be on Channel 44, but Crystal Palace (which you might be tuned into instead) is on 23. Since many tuners start low and go to high, you might have picked up this by mistake.

PS - Dale martin - if you give us a postcode and a quick rundown of your set, we can offer advice. (PE12QN)

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M
MikeB
sentiment_very_satisfiedPlatinum

9:26 PM
Peterborough

Malcolm: Your postcode hasn't worked to give us any info to work from, but it sounds like you've lost the BBC mux - the first thing to do is find out what channel your Tv is on, what it should be on, and hopefully a simple retune will sort it out

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MikeB's 2,579 posts GB flag
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Sunday, 14 July 2013
C
Carol, Glasgow
9:19 PM
Glasgow

Have just returned from holiday and have lost all Freeview channels. The filter was among the mail but it doesn't fit our booster box. Filter has a push connection, but our booster box has a screw connection. What can we do?

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Dave Lindsay
sentiment_very_satisfiedPlatinum

9:39 PM

Carol, Glasgow: If the booster is for one room only then it might not be needed following switchover.

If it is required then contact at800:

Contact at800 / DMSL | General Enquiries | at800

I was wondering this one myself. The threaded connectors are f-connectors and are used for more perminant connections, i.e. generally not behind the TV set.

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Dave Lindsay's 5,724 posts GB flag
Wednesday, 17 July 2013
M
michelle
2:06 PM

I have returned from holiday to find we can only get 8 channels - lost all the 'important' ones. Fitted the box sent out in the post to the booster with no joy... help what do we do next. Just paid out to have new aerials and boosters early this year.

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michelle's 1 post GB flag
Dave Lindsay
sentiment_very_satisfiedPlatinum

4:29 PM

michelle : The filter should be fitted before any booster because the 800MHz 4G signals could affect it.

Some boosters are 2-part systems whereby what may appear to be a booster sits behind the TV set. The booster is the thing on the roof, the box behind the TV merely being a power supply. Thus a filter needs fitting prior to the booster on the roof.

Can you confirm that the aerial feeds into the filter and out into the booster? The make and model number of the booster should allow use to determine which it is.

If it turns out that a filter needs fitting adjacent to the aerial (so as to be before any booster sited on the roof) then you will have to contact at800 in the hope that they will cover the cost of such work. I understand that they do, although there may be limitations.

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M
mike dee
11:40 PM

I've fitted the filter with no benefit a lot of my channels are disrupted and unwatchable.

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mike dee's 2 posts GB flag
Thursday, 18 July 2013
M
mike dee
9:24 PM

I live in Stockport sk3, anyone?

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mike dee's 2 posts GB flag
Friday, 19 July 2013
I
Ian from notts
sentiment_satisfiedSilver

8:13 AM
Nottingham

Can anyone state where 4G has started to be used ? I notice filters are being sent out but im not aware of 4G actually being available to anyone ?

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Ian from notts's 253 posts GB flag
Ian's: mapI's Freeview map terrainI's terrain plot wavesI's frequency data I's Freeview Detailed Coverage
Briantist
sentiment_very_satisfiedOwner

9:46 AM

Ian from notts: no services have stated yet in an official capacity. The operators have to give eight weeks notice.

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Saturday, 20 July 2013
I
Ian from notts
sentiment_satisfiedSilver

8:31 AM
Nottingham

Briantist- Thankyou, are they sending filters out to probable problem area's?

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Ian from notts's 253 posts GB flag
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Monday, 22 July 2013
J
john gidden
4:48 PM

Complete loss of all channels since Saturday. I live in Peterborough. Is there a solution ?

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M
MikeB
sentiment_very_satisfiedPlatinum

5:02 PM

john gidden: If you have a Sony PVR, then thats easily explained....!

Seriously, I'm in Pebo as well, and reception has been fine. Start by having a look at your leads from the TV to the aerial - are they secure? Then make sure that if you have a booster/splitter system, that its working (although I doubt you need one now).

If you include your postcode, which transmitter you use, and details of your setup (what type of aerial, recorder, TV model number), then we can hopefully help.

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MikeB's 2,579 posts GB flag
M
mikem
7:48 PM
Stockport

I too live in SK3 and have started having issues in the last week ( i didnt watch much tv for the last couple of weeks)

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Thursday, 25 July 2013
S
sam
11:34 PM
Dartford

Hello Since wed 24th july our signal strength on all digital channels have dropped from 80% to 65-70% which has dropped the quality below 100% and hence breaking up. This has continued for the last 48hrs now, can you tell me if this is likley to be a 4G test problem please. Postcode DA2 7RP Masthead Amp feeding 3 TVs from the crystal palace transmitter. We was borderline allready and this has made freeview unwatchable with a 10% + loss of signal :/ Thank You Sam.

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Friday, 26 July 2013
J
John Long
2:16 PM

Subtitles have been missing from ITV1 for the last three or four days, although other channels are fine. Reception is from the Oxford transmitter, I live in Wantage.
Subtitles are essential for my wife who is profoundly deaf. Is this just a temporary blip?

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A
Andy
8:08 PM

Is there any issues in the North Nottingham area? As I have lost all freeview signals completely

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Andy's 2 posts GB flag
Sunday, 28 July 2013
D
Derek
7:44 AM

The last 4 days we have not had a viewable picture at in, but just in the mornings! No problems later on in the day at all. We live in Okehampton in Devon.

The signal is apparently strong but of very poor quality, the local transmitter report no problems. Any ideas?

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Derek's 1 post GB flag
I
Ian from notts
sentiment_satisfiedSilver

7:45 AM
Alfreton

Andy-Do you know which Transmitter you are using? I'm near North Notts and havn't noticed any major problems since the Sony Equipment one

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I
Ian from notts
sentiment_satisfiedSilver

7:50 AM
Alfreton

John Long- Do a manuel signal check on ITV, CH4, CH5 and ITV2. Do each one seperatly! They should all be coming from the same signal frequency, If ITV is different your equipment has stored a rogue signal? Also check your channel list in the 800's to see if there another ITV there? Does ITV+1 carry subtitles?

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Ian from notts
sentiment_satisfiedSilver

7:53 AM
Alfreton

Dereck- Do you have a booster fitted that is overloading your signal? You may need an attenuater fitted?

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Friday, 2 August 2013
S
Susan
3:19 PM
Basingstoke

My mum has a new freeview Hitatchi 19" tv/dvd combined. She is using a roof-top aeriel and she is located in RG21 5SF.

I set it up the TV and she did not have all the channels. I re-tuned and then got BBC.

THe next day BBC had disappeared!
This morning I twice peformed a re-tune, but still no BBC channels. I then re-performed the 1st installation and I can still not get any BBC channels.

What should I do?

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Saturday, 3 August 2013
I
Ian from notts
sentiment_satisfiedSilver

7:53 AM
Basingstoke

Susan- Your Mum's postcode suggests she is using either Hannington or Oxford Transmitter? Try a manual tune to store the BBC channels. When you use the menu button to re-tune the tv, Instead of choosing the auto tune option look for Manual Tune and type in frequency 45 for Hannington and press search. If that doesn't work go thro the process again but put in 53 for Oxford

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J
Jack Luxon
sentiment_satisfiedBronze

12:08 PM

Susan,
also you might try referring to the 'Digital UK Tradeview' to see the bearings of the transmitters, and then have a look to see which way the aerial is pointing and tune appropriately. It might be worth looking to see if your Mum's neighbours' aerials are pointing the same way, and if so ask if any are having similar problems.

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Jack Luxon's 33 posts GB flag
Sunday, 4 August 2013
M
Malcolm McClure
11:55 PM

I am on the fringe of Brougher freeview transmitter.
RTE reception is OK but BBC and ITV very shakey or absent this evening.

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Malcolm McClure's 1 post IE flag
Tuesday, 6 August 2013
R
Richard
8:13 AM

Has anyone else in the KT13 area, receiving Freeview from Crystal Palace, reported pixellation and intermittent loss of signal on the COM4 mux (C25) during the past week?
For me the affected channels are QUEST, Drama, BTSport, 5* and 5USA.

Is there testing on a 4G Mast in the KT13 area?

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Richard's 1 post GB flag
Wednesday, 7 August 2013
M
Michael
9:31 AM

I sometimes have interference during Coronation St

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Michael's 1 post GB flag
Thursday, 8 August 2013
P
pete
2:15 AM

Hi I'm from nr30 great yarmouth I'm havin problems with reciving all free view channels I'm only getting 20 witch are all the bbc. Itv. And channel 4 e4 film 4 and thatsit I'm missing pick tv and some of the radio and music channels it been like this since Monday 5th august around the timesof 7.00pm - 8.30pm since then I've tryed restorin channels but its not picking much up simetimes doesn't pick anything up. If there's anything els you can sujest would you please let me know thanks

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Ian from notts
sentiment_satisfiedSilver

9:36 PM
Nottingham

Michael- I would call that good fortune

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Ian from notts
sentiment_satisfiedSilver

9:40 PM
Nottingham

Pete- Do you have a booster of some sort fitted? I've known failing boosters to let BBC channels thro (strongest) and lose PickTV (weakest), Also have you done a signal test using "Manual Tune" on your TV ?

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Friday, 9 August 2013
Dale Martin
12:17 PM

Hi guys I having a problem with my bush freeview box as I have put all the wires in and its still not picking up any channels and have a slip 1 plug in aieral ampifier aswell

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Saturday, 10 August 2013
I
Ian from notts
sentiment_satisfiedSilver

6:12 AM
Nottingham

Dave Martin- Do you have a working Aerial Point in your house? Has the Bush been working before? Why did it stop? Where are you (postcode)?

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Sunday, 11 August 2013
J
Jim Stobbart
1:15 PM
Pembroke Dock

I live in Pembroke Dock SA72 6HL and have started experiencing minor free view interference intermittently. Is this likely to be linked to 4G @ 800mhz? I have not received a postcard from at800.

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Monday, 12 August 2013
I
Ian from notts
sentiment_satisfiedSilver

7:24 AM
Nottingham

Jim Stobbart- As far as I'm aware, 4G does not yet operate and thus, cannot cause interference

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Wednesday, 14 August 2013
H
Helen
4:47 PM
Cardiff

We are in the Llandaff area of Cardiff, South Wales and for the past week or so have been experiencing severe disruption to all channels on DTV, making the freeview TV totally unviewable. Is anyone else in this area having the same problem and does anyone know why and how long it will last?
Helen

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Thursday, 22 August 2013
L
Lisa Plant
11:13 AM
Stoke-on-trent

Hi
Have been having sigificant interference with mainly the BBC channels since the beginning of summer. The picture keeps stalling and signal is sometimes lost altogether - its becoming unbearable to watch! What is happening. My postcode is ST6 3DJ and everybody in my area has to get their signal from the Wrekin as it the closest transmitter is blocked by hills. Please couls you offer some explanation as to when this issue will be resolved.

Many thanks


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Friday, 23 August 2013
I
Ian from notts
sentiment_satisfiedSilver

7:17 AM
Stoke-on-trent

Lisa Plant- Do a manual signal check on BBC1 as your Freeview may have stored signals from Fenton Transmitter (43) or Winter Hill Transmitter (50), Both show as a possibillty. If so, Do a Manual Scan on Signal (26) The Wrekin BBCA.
It may be worth before doing above to check your TV listings for Channels stored in the 800's which duplicate? As you may find a set of BBC Channels that work perfectly well

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Ian from notts
sentiment_satisfiedSilver

7:30 AM

Helen- A quick look shows there are a lot of Relay Transmitters around Cardiff, Your Postcode will help,
Also making a note of the Manual Tune frequency's will help to tell which Transmitter/s you are picking up signals from.
Check signal levels on Channels BBC1, ITV1, ITV10, PickTV, 4Music. These are two digit numbers

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Ian from notts's 253 posts GB flag
Tuesday, 27 August 2013
V
VALERIE
6:32 PM

Can anyone offer any explanation as to why here in Wimborne (Dorset) reception from Rowridge becomes almost unwatchable at 6 p.m. and at 9 a.m. every day. This has gone on for several months now without let up. We have individual aerials and I have a booster. Reception is lost and a zig-zagging screen lasts for about a minute at a time for at least half an hour at these times of day.

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VALERIE's 7 posts GB flag
M
MikeB
sentiment_very_satisfiedPlatinum

6:48 PM

VALERIE: You posted a couple of times before about poor reception, but the fact that your pinpointing certain times of day does point to interference, perhaps from a boiler, etc nearby. (6pm - 9am sounds like hot water!)

The best thing you can do is to make sure that you have good quality leads to block out any outwanted electrical interference - these ones for £3 would be fine Online Satellite/TV/FM/DAB Cable, Leads and Connectors sales.

The other thing that does occur is too strong a signal (you've complained before about poor reception), and since you've a booster, check on signal strength - you should be at 75%. If its nearer 100%, then try bypassing the booster and see if it helps.

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MikeB's 2,579 posts GB flag
V
VALERIE
6:56 PM
Wimborne

MikeB: Thanks Mike. I have a neighbour who has been told that the boiler might be the culprit. My own water boiler turns OFF at roughly these times! The signal strength is 75% so I guess that's OK.

The boiler by the way is here in the same room as the television.

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VALERIE's 7 posts GB flag
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Thursday, 29 August 2013
T
Tracy Burberry
8:23 AM

Hi I live in Blackpool, recently the BBC channels have been freezing is this anything to do with 4G ? how can I get a free filter ?

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Tracy Burberry's 1 post GB flag
L
Louis
1:35 PM

In the last couple of weeks reception for ITV, BBC2 and some other channels here in North Devon (Westward Ho!) has been terrible. Does any one know why this is?
Many thanks
Louis

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Louis's 2 posts GB flag
Thursday, 5 September 2013
G
Geral Lennon
1:19 PM
Ilfracombe

I am also in North Devon, and I have found channels move around each time you rescan. But my BT Sports 2 channel disappeared on Aug 30th. Sports 1 is fine?

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Geral Lennon's 3 posts GB flag
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G
Geral Lennon
3:31 PM
Ilfracombe

Geral Lennon:: Success! Long process, but I lined up my arial, with the aid of Google Earth and local terrain, with the Kilvey Hill transmitter. Then followed the suggestion on here of scanning without the arial plug in, wiping the memory. Re-scanned, and there was my BT Sports 2 channel back, along with 125 others.
No factory reset ..Bliss!

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Geral Lennon's 3 posts GB flag
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A
alan ripley
11:08 PM
Aldeburgh

We live in Aldeburgh & every afternoon we lose the freeview BBC 1-2&channel 4 although we can sometimes pick up HD.Is this the 4G effect?

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alan ripley's 4 posts GB flag
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Monday, 9 September 2013
I
Ian from notts
sentiment_satisfiedSilver

11:44 AM
Nottingham

Alan Ripley- Your HD channels are on a different 'stream' to BBC and shouldn't be a part of your problem, whats your postcode and which Transmitter are you using ? if your losing CH4 then you should also lose CH5 and ITV2 ? without a post code I cannot tell if 4G is to blame

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Ian from notts's 253 posts GB flag
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Tuesday, 10 September 2013
J
Jack Luxon
sentiment_satisfiedBronze

7:17 AM

This is a 'comment' not a question. It would seem that many people are having difficulties with reception and in view of some questions being somewhat repetitive perhaps it might help if 'include your postcode' was inserted in 'Please post a question, answer or comment' between 'question' and 'answer'. Also it might be worth asking, 'Is your problem occurring on all TV equipment?' and 'Are your neighbours, if any, experiencing the same problem?

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Jack Luxon's 33 posts GB flag
Briantist
sentiment_very_satisfiedOwner

8:24 AM

Jack Luxon: Indeed... such a message appears on pages associated with transmitters, but not on article pages.

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Briantist's 38,929 posts GB flag
J
Jack Luxon
sentiment_satisfiedBronze

9:43 AM

Another comment. So it does! It seems however that many are not aware of that page and get straight into the page about 4G. Might I suggest that what is included above the 'question box' on that page, 'If you have Freeview reception problems before posting a question etc.' is posted above the question box on all pages. I also think it could be worthwhile asking a neighbour. Many years ago on a bright sunny morning my neighbour came to me with 2 13Amp fuses which he wanted me to check with my multi-meter. What's the problem? I asked. "The light's not coming on in the fridge" he replied, " I've already changed the fuse and it's made no difference". I switched on the light in the room we were standing, nothing. "We're having a power cut again" I said. "Ah" said neighbour and returned home to put one of the fuses (both of which were OK) back and drive off to work slightly later than usual.

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Jack Luxon's 33 posts GB flag
M
MikeB
sentiment_very_satisfiedPlatinum

10:03 AM

Jack Luxon: Couldn't agree more! I think JB38 & Dave Lindsay have the postcode question on 'copy & paste!'. Signal overload seems to be a big problem at the moment, yet 4G seems to get the blame. A checklist would be very useful for everyone.

The other one would be on 'connecting it all up' - have you read the manual?


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MikeB's 2,579 posts GB flag
Wednesday, 11 September 2013
J
Jack Luxon
sentiment_satisfiedBronze

7:25 AM

Mike B: glad someone agrees, I've read 'connecting it all up', very useful. Many years ago I came across the terms 'Free plug' 'Free socket' etc. today these terms could still be used especially for describing co-ax connectors for PVRs etc. A PVR has a co-ax 'fixed plug' (male) and a 'fixed socket' (female) and of course requires cables to have corresponding 'free plug' and 'free socket' e.g. the one that links the PVR to the TV has both.

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Jack Luxon's 33 posts GB flag
I
Ian from notts
sentiment_satisfiedSilver

7:37 AM
Nottingham

Jack Luxon, MikeB- If a checklist or a simple query of problems were put in before the question box, wouldn't that turn into another page to bypass before just putting your question anyway ?
I've done this myself and so did Jack with his first question?

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Ian from notts's 253 posts GB flag
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C
Christine Garrett
12:11 PM

Why do we have a problem receiving BBC reception from Ridge Hill transmitter, Herefordshire as the day progresses. It appears to be fine early morning, problems just beginning at lunchtime and by evening it's just impossible to watch. Commercial channels appear to be OK except for the odd flutter every now and again? This problem has gradually got worse over the past fortnight.
We live in Callow, Herefordshire and our neighbours are experiencing the same probem. Digiboxes OK and also aerials

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Christine Garrett's 2 posts GB flag
J
jb38
sentiment_very_satisfiedPlatinum

5:28 PM

MikeB, Jack Luxon: I am inclined to agree with Ian from notts's line of thought, insomuch that if the heading on the "post a question etc" box appears in any way as being a questionnaire then its almost guaranteed that it would be ignored by most posting a question.

I personally would be quite happy if the post a question etc box had a heading such as : - "PLEASE NOTE! queries involving Freeview reception MUST be accompanied by a post code or alternatively one from nearby, e.g: a shop / post office".

The latter "alternatively" being included to cover those who are reluctant to reveal their exact whereabouts, not of course that the average post code location would do as in most cases "approximate" is the order of the day.



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jb38's 7,179 posts GB flag
Thursday, 12 September 2013
J
Jack Luxon
sentiment_satisfiedBronze

6:55 AM

MikeB: The main thing is that some idea of postcode is included and that punters are aware of the Digital UK website so they can see for themselves which transmitter(s) are available.
It's useful to see that Christine Garrett's neighbours have the same problem which indicates nothing wrong with anything in or on her house. Perhaps she might try contacting the BBC?

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Jack Luxon's 33 posts GB flag
Friday, 13 September 2013
I
Ian from notts
sentiment_satisfiedSilver

7:33 AM
Nottingham

Jack Luxom, MikeB- I agree with the main point of a postcode being asked for, but within 2 posts the list of requests had grown!!
People who do comeback with a postcode have got the attention of someone who is willing to help, And are willing to take on the info given also.
I would have thought people posting on this site have, At least, Read through some of the posts to begin with ?

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Ian from notts's 253 posts GB flag
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M
MikeB
sentiment_very_satisfiedPlatinum

4:25 PM

Ian from notts: I think your right that too many questions means people just bypass the whole page, yet certain questions would make everyones life easier.

Christine Garrett's question is the classic case in point - although the location was mentioned, a postcode would have been far easier, with Digital UK/Terrain info coming up immediately.

If you look at 'connecting it up', large numbers of people ask a question that could have been easily answered by looking at the top of the page (OK - it needs a bit of an update, but still..), and if you have a look at the most popular questions, the Sky one is first. Yet there have been loads of people asking this very question!

If we can get a postcode with reception questions (and some others), that really helps, and remind people that there is a good chance that a question has been asked before, and that they should look at FAQ's first.

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MikeB's 2,579 posts GB flag
Saturday, 14 September 2013
P
Philip Nelson
9:39 AM

Since the retuning in august which added film4+1 amongst others the signal on BBC channel's has been occasionally pixelated and ITV c5 not quite so bad. It definitely seems worse when it is raining.I have used a booster for the last 2 years and has been fine except at the digital changeover for a short while.Is the transmitter running at a lower power since last retune?.I live in Swaffham and use tacolneston.

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Philip Nelson's 1 post GB flag
S
Slim
11:42 AM
Wymondham

I am now unable to get any bbc channels. I use Tacolneston mast. I have rescanned about 5 or 6 times.

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Slim's 1 post GB flag
Slim's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage
M
MikeB
sentiment_very_satisfiedPlatinum

11:55 AM

Slim: since your 5km from the transmitter with nothing in the way, I would suggest your signal strength is far too high - look at 'too much of a good thing', bypass booster, etc.

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MikeB's 2,579 posts GB flag
J
John Jillions
12:42 PM
Pembroke Dock

Hi

I live in Pembroke Dock, Pembrokeshire, and have to tune into Redruth transmitter because of my position
Up until now I have received all Freeview channels okay but as from yesterday I now get no BBC channels at all
I have two TVs, both with their own aerials so I know it isn't a fault with those

Any help?

Thanks

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J
jb38
sentiment_very_satisfiedPlatinum

6:25 PM

John Jillions: My reply was to J Skelton's posting concerning reception problems associated with Anglia's Sandy transmitter, however on the subject of your particular problem the Preseli transmitters are listed similarly to that of Sandy insomuch that engineering work has been taking place since last Monday the 9th of September.

On the subject of Redruth though, this station is not shown as being possible to receive at your location and that includes as far as DX (long distance) reception is concerned.

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jb38's 7,179 posts GB flag
Sunday, 15 September 2013
J
Jack Luxon
sentiment_satisfiedBronze

7:17 AM

John Jillions: Your post brings back memories. I used to live in Pembroke from 1967-1971 (army service) obviously before the days of digital. Our nearest BBC2 transmitter was at Swansea. Hoping to find it I bought a double 18 element aerial, no luck however I was able to pick up BBC2 from Caradon Hill in Cornwall sometimes. Reception depended on weather conditions and also the state of the tide. I seem to recall that if it was foggy and the tide was high monochrome reception was just about watchable. If not we had to make do with BBC1 and ITV 405 line with some programmes in a strange language and no sub-titles.

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Jack Luxon's 33 posts GB flag
Tuesday, 24 September 2013
R
Rosemarie Bradley
8:44 AM
Llanelli

I have had no freeview viewing since yesterday morning. I cannot retune my channels and can't seem to find anywhere to contact to find out the problem. I believe there is a problem with the Carmel Transmitter. My postcode is SA15 5PD. I am getting the message on three T.V's "no signal". Please advise me.

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Rosemarie Bradley's 2 posts GB flag
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D
David
12:16 PM
Bude

Hello. My postcode is EX23 0DW, North Cornwall in the district of Poundstock.
Over the last 2 weeks I have experienced problems with reception on my Freeview & Freeview HD.
At some times, there was no reception at all, other times it was a poor picture & no HD coverage at all.
Can anyone advise me as to what to do or who to contact please?
Best wishes
David

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David's 1 post GB flag
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D
Darren Osborne
12:32 PM

Hello, we live in Kidderminster and are having problems with our freeview reception, it is not just us but a friend of mine is suffering the same problems, the transmitter that we are on is Ridge Hill in Gloucester, we have had a new aerial installed but that has made no difference.

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Darren Osborne's 1 post GB flag
J
Jan
12:38 PM
Crowthorne

Hello - my post code is RG45 6JS and I am getting the No Signal message on all freeview channels on two TV's - both worked perfectly fine until recently. I have a digital aerial and a mast head booster and am on the Crystal Palace transmitter. I am in a bad reception area anyway but usually don't have any problems. Could this bad reception be because of the 4G issue or more to do with atmospherics

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Jan's 1 post GB flag
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P
Pauline McDougall
1:08 PM
Kendal

WE are experiencing problems with our TV reception. At first it was just the ITV channels, now it is effecting all channels. We are postcode LA89HT and I believe we receive our signal from Winter Hill, my neighbour has the same problem so don't think it is a problem at our end. Can you tell me whether Winter Hill is doing any repairs etc. which would affect our signal.

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Pauline McDougall's 1 post GB flag
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L
Leslie Plumb
1:10 PM
Hastings

Hi, I am in Hastings TN35 5DX and have NO signal whatsoever from the 'strong' signal channels such as BBC, ITV, 4, 5 etc. but have 90% signal quality on all of the poorer signal channels on my youview box. It has always been temperamental at high access times - 7.30 - 10.00pm but now I have nothing anytime of the day. Has anyone else had the same trouble in this area?
Thanks.

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Leslie Plumb's 1 post GB flag
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P
Patrick
2:05 PM

I have no HD channels from Hannington Transmitter, anyone else with same problem?
We are in Basingstoke - RG22

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Patrick's 1 post RU flag
A
andrea
2:23 PM
Reading

Patrick: I and my neighbour had no tv channels 22 Sept - Hannington transmitter

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andrea's 2 posts GB flag
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A
andrea
2:24 PM
Reading

Who do I contact re interference on all channels I'm on the Hannington transmitter - my neighbour also has same problem

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andrea's 2 posts GB flag
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J
jamie stevens
sentiment_satisfiedSilver

6:13 PM
Bordon

andrea:

EVERYONE IS HAVING THIS SAME PROBLEM ON HANNINGTON

regards

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