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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Thursday, 23 October 2014
6:31 PM

I have a dtv and an aireal that has a link aireal from my sky dish in the kitchen wen I put my tv on now there is no picture at all and wen I go on to dtv it says date abase empty and no carryier found I've tried to just use the aerial on it's own but still nothing on the tv either and tried to install but nothing on both

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Carol's 1 post GB flag
Sunday, 26 October 2014
Ken Torson
5:48 PM

Hi I live in Macclesfield SK11 8NX for some time now I can pick up the BBC channels without any loss. But all the ITV type channels 90% of the time show very poor reception or none at all. I have a fairly new Sony DVD recorder and an outdoor Ariel. The reception guide shows for BBC from 7 to 10. The others vary from 1 to 3 at very best. Can you advise please??.

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Ken Torson's 2 posts GB flag
Ken's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Sally Storey
8:10 PM

Why am I not able to receive channel 64 on freeview on a tv downstairs, yet the upstairs tv does. Both tv's use the same digital aerial.

Please help!


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Sally Storey's 2 posts GB flag
Sally's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage

8:41 PM

Sally Storey: Can your downstairs TV receive HD programmes such as 101/ 102 / 103 etc, because Ch64 (Jewellery Maker) is transmitted on the COM7 HD transmitter.

If though the TV in question can receive 101 etc, then carry out a "first time installation" on it in order to load EPG64 into the guide. First time installation also known as "Default setting" or "Manufacturers reset".

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jb38's 7,179 posts GB flag
Dave Lindsay

9:28 PM

Ken Torson: Are you sure that it's tuned to Winter Hill on C59 and not Haslingden on C23 or Saddleworth on C39?

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Dave Lindsay's 5,724 posts GB flag
Sunday, 2 November 2014
nigel parr
5:41 PM

Cannot get itv4 or yesterday on my freeview humax recorder and my tv, i have an upgraded aerial for frreview digital and is aimed at Kimberley transmitter, nottingham my postcode is ng16 2ra i am only approx 1 mile from transmitter, would welcome your comments and a solution.

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nigel parr's 1 post GB flag
nigel's: mapN's Freeview map terrainN's terrain plot wavesN's frequency data N's Freeview Detailed Coverage

6:49 PM

nigel parr: Those two programme channels are transmitted on the COM6 / ArqB multiplex, which in the case of the Nottingham station are broadcast on C48, therefore carry out a "manual" tune on C48 and store the results.

By the way, you will know beforehand if you are going to receive them or not, as when you select and enter C48 into the manual tune box, the strength and quality of the signal should be indicated on the bars before you press search.

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jb38's 7,179 posts GB flag
Monday, 3 November 2014
Helen Vipond
3:49 PM

Can transmitters to loft aerials cause headaches.

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Helen Vipond's 2 posts GB flag

6:20 PM

Helen Vipond: No. Why would they?

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MikeB's 2,579 posts GB flag
Wednesday, 5 November 2014
6:37 PM

Live in Little Common and had the aerial retuned to the Heathfield transmitter approx 1 year ago but the picture on Freeview Pixelates on BBC1 and 2 intermittently - sometimes am but mostly pm and I have to switch to Freesat. Continually retune the set but have been told to completely clear the tuner and start from scratch. Is this going to help?

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Bob's 1 post GB flag
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