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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Tuesday, 18 November 2014

8:21 PM

Ba: Samsung's normally have that message when the aerial has been removed. Which means your aerial system has a problem somewhere.

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MikeB's 2,579 posts GB flag
Wednesday, 19 November 2014
12:11 PM

Hi There

Can any one help I am tuned into Stroud tv transmitter but I cannot get any free view channels . I have been told that I need to buy a free sat box , is this correct

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Chris's 2 posts GB flag
Chris's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage
Dave Lindsay

12:57 PM

Chris: A Freesat box is for reception of free-to-air channels via satellite and has nothing to do with the Stroud transmitter, which is Freeview.

You say that you are tuned into Stroud transmitter but that you cannot get any channels which sounds like an oxymoron. If you are tuned you must surely be able to watch the channels.

The Stroud transmitter will only give you the Public Service channels, if that's what you mean. These are BBC SD TV, BBC national radio, ITV, ITV+1, ITV2, Channel 4, Channel 4+1, E4, Film4, More4, Channel 5 and HD streams of BBC One, BBC Two, BBC Three, CBBC and Channel 4.

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Dave Lindsay's 5,724 posts GB flag
1:42 PM

Dave Lindsay

I can get public service channels but not free view channels , I was told by the Arial Installers that I need to buy a freesat box to be able to watch freeview Channels


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Chris's 2 posts GB flag
Chris's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage
Dave Lindsay

2:27 PM

Chris: Freesat and Freeview are names of different platforms. The channel line-up on each is different. A comparison is here:…esat

Perhaps notable exceptions to the Freesat line-up which are on full Freeview are Dave, Drama and Yesterday. "Freeview" encompasses free-to-air terrestrial broadcasts, including the Public Service Broadcaster (PSB) ones. Thus, you have what is unofficially termed "Freeview Lite".

So, Freesat will give you all the PSB channels you have now plus others.

The full complement of Freeview channels consist of two types: the Public Service Broadcasters (PSBs) and Commercial broadcasters (COMs). The COM channels have no obligation to provide a Public Service and so are carried from only the largest transmitters. For a further explanation, see:

Which Freeview channels does the Londonderry transmitter broadcast?

However, at your location you "may" be able to receive from Wenvoe, the main transmitter which serves Cardiff and the surrounding portion of South Wales. This may allow you to receive the COM channels, albeit that it would give you BBC One Wales, BBC Two Wales and ITV Wales, rather than BBC One West, BBC Two England and ITV West, which is what Stroud carries.

A look on Streetview (photos taken August 2010) shows a few Wenvoe-facing aerials on Chapel Lane: number 8 and The Old Crown Inn. It is at 246 degrees and aerials are horizontal (elements flat), rather than vertical (elements up/down) as with Stroud. It might be worth enquiring whether they can get all the channels and whether they are stable or whether reception varies, perhaps by time of year.

The terrain plot shows that there are some obstructions up to 8 miles out between you and Wenvoe, so this could possibly hamper reception:

Terrain between ( m a.g.l.) and (antenna m a.g.l.) - Optimising UK DTT Freeview and Radio aerial location

If you go down the route of a Wenvoe aerial then you might use a separate Freeview box for your Stroud aerial (so as to watch regional programmes) and the internal TV tuner for the Wenvoe one, or vice versa.

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Dave Lindsay's 5,724 posts GB flag
Friday, 21 November 2014
Tim Lynch
3:35 PM

Hi I am in Winchester and until yesterday had full use of my freeview channels. Late last night I turned the TV on and appear to have dropped D3 + 4 multiplex according to the diagram above. I have had an aerial line fitted from a point in the front room and this TV is in the bedroom. When I have re-tuned (auto and returned to factory settings) it reports conflicts in area....when the engineer fitted the aerial he said you have to choose something like south , north hampshire and berkshire but having tried the available combinations the problems remains. Any ideas

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Tim Lynch's 1 post GB flag

6:09 PM

Tim Lynch: Hannington is indicated as being the station that covers your area and with the D3&4 Multiplex transmitting on C42, therefore you should carry out a "manual" scan on that channel and see if this resolves your problem.

If though it doesn't, then repeat the aforementioned test by entering C42 into the manual tuning box but this time do "not" press search or scan, as on most (but not all) receivers if any signal is being received from Hanningtons D3&4, the level of will be indicated on the strength / quality bars no matter of how low it might be.

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jb38's 7,179 posts GB flag

7:08 PM

Tim Lynch : In addition to that said, although having knowledge of your post code or one from somewhere nearby, e.g: a shop / Post Office, would have been of assistance by enabling the reception predictor to be accessed, but should by any chance the aerial you refer to be pointing in the direction of the Rowridge transmitter? then the D3&4 multiplex from that station transmits on C27.

By the way, aerials in the Winchester area pointing towards Hannington should be facing at around 10 degrees or so, whereas for Rowridge its in the region of 183 degrees, accuracy being much greater if post codes are known.

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jb38's 7,179 posts GB flag
Friday, 28 November 2014
P Smith
11:54 AM

I have had trouble with some channels having a blank screen and decided to retune my box I now have 22 channels ALL BBC Has my aerial given up?

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P Smith's 1 post GB flag

4:35 PM

P Smith: Can you provide your postcode and where you are in uk.... then we can have a look if its a transmitter issue or its your aerial

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rob's 171 posts GB flag
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