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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Saturday, 17 September 2016

9:08 PM

Marcia: Read the manual - the TV isn't the problem, the aerial system is.

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MikeB's 2,579 posts GB flag
Sunday, 18 September 2016

12:40 AM

Marcia: Re Wonersh: Yes! this is a Freeview "light" transmitter, but which is indicated as not being receivable in the Walton on Thames area as this is covered by Crystal Palace.

On the subject of your TV, if as you have said, reception is only possible for around 5 or10 minutes or so on each occasion you have tried it, then thats inclined to suggest that your second hand TV has an internal power supply problem, this said on the assumption that your aerial is "not" amplified in any way? which it shouldnt be anyway, as Walton on Thames is indicated as having excellent reception from Crystal Palace across all eight (plus local) multiplexes available from this station.

It would though be of assistance if your post code was known, or at least one from somewhere nearby such as a shop / post office, this used purely for signal checking purposes.

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jb38's 7,179 posts GB flag
Richard Cooper

9:54 AM

Marcia: Hi, Marcia. Whilst there are problems on the Wonersh transmitter, you shouldn't be using it. You should have your aerial with its little rods horizontal, with the aerial pointing in an East-North-Easterly direction towards Crystal Palace in South London, from where you should obtain excellent reception in Walton -on-Thames. You need to carefully check that your aerial is set up as I've described here, as well as checking the aerial lead connections, all the way from where the aerial is, down to the tv set you're trying to use. Hope this helps, Richard in Norwich.

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Richard Cooper's 466 posts GB flag
Friday, 23 September 2016
9:46 PM

Hi, I'm trying to receive freeview signals on a tv I've just bought using an internal room aerial for the simple reason that my daughter has no loft aerial in her bedroom. The aerial has an in-built power supply and dozens of reviews on ebay where I bought it from (approx 20) were positive! I can't seem to get any signals wherever I point the aerial. I live in watford. Any help gratefully received. Thanks Simon

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Simon's 1 post US flag
Saturday, 24 September 2016

11:47 AM


Please provide a full post code so that we can see the reception conditions for your exact area.

Room/Set-top aerials rarely work if you are more than a couple of miles from a large main transmitter, despite what reviews on eBay or any other sales website might say.

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MikeP's 3,056 posts GB flag
Sunday, 25 September 2016
David Thomson
8:57 AM

Can't get itv3 in troon Ayrshire

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David Thomson's 1 post GB flag
james ramage
11:57 AM

I I am getting no sound today 25 Sept on all Freeview HD channels from Bilsdale transmitter. HD picture is fine as are all SD channels (picture and sound). Is there a fault on the transmitter please?

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james ramage's 1 post GB flag
12:34 PM

I live in PR69PU which is 10 miles from Preston and 15 miles from Manchester, yet all my Freeview and digital radio tuning from the Winter Hill transmitter ( I'm less than 2 miles away ) defaults to Liverpool, meaning on Freeview 8 I get the Liverpool TV station and not Manchester or Lancashire, and the local radio stations are Merseyside based. How can I force a Manchester retune.

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Mark's 1 post GB flag
Richard Cooper

5:35 PM

Mark: Hi, Mark. Since the Manchester and Liverpool groups of channels are both transmitted on the same UHF TV channel, which is UHF channel 56, I don't really know what to advise, because as they're both using the same frequency the only thing to differentiate between them is radiation pattern direction, meaning that the Liverpool-biased local TV & radio stations are 'beamed from Winter Hill South West towards Liverpool, whereas the Manchester ones are beamed South East towards Manchester, so looking at your postcode, it would appear that just North East of Adlington railway station your house is in the 'line of fire' from Winter Hill towards Liverpool and so, because of this, I can't work out how it would be possible, at your location, to pick up the Manchester local services, for which you'd need to be located in-between Winter Hill and Manchester City itself. United doesn't feature in this response!!! I suppose you could contact the transmission company, Arqiva, to see if they can come up with any suggestions, but apart from moving, I don't see any answers!. So sorry I couldn't help, but re-tunes won't achieve anything due to L'pool & Manc'r using the same frequency for both these local services. Richard, Norwich.

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Richard Cooper's 466 posts GB flag
Thursday, 29 September 2016
11:09 AM

I live in Canterbury and we use the Chartham transmitter for BBC programmes but since yesterday I can't get any signal for these programmes, is the transmitter down?

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Graham's 1 post GB flag
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