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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Sunday, 26 June 2011
1:48 PM

how do I line up aerial with transmitter? is there an easy way without calling out proffesional installer?

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s.haydock's 1 post GB flag
s.haydock's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage
2:23 PM

Hi All. Hopefully some of you will be able to help me if you can!

My freeview box has suddenyl decided to only show the BBC channels, previously i had quite a few channels available. Ive tried deleting all the exisiting channels and re installing/scanning for channels like you would do if you were installing it for the first time about 4 or 5 times but to no avail.

At first the other channels appeared on the EPG but with no singal on the screen but since i re scanned only the bbc channles appear on the EPG.

Im in the South west area and im currently on UHF and channel 25 (506.00) i dont know if that helps at all. My freeview box is sperate from the tv and i have a outisde ariel that un till today has been fine

thanks for anyhelp

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paul's 3 posts GB flag

2:42 PM

Paul you might have a problem with your aerial if the cable is faulty this could cause the problem . If you have another freeview box try that if that is the same it could be your aerial
c and a aerials ormskirk lancashire

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Mazbar's 384 posts GB flag
3:40 PM

Please help! I have tried everything!
I have lost all itv stations, C4, C5 and E4!!! I seem to have acquired some BBC stations which I will never watch. I have carried out all retuning steps and processes several times. I have a phillips freeview box which is seperate from my TV.

Any hints or tips would be appreciated


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Siobhan's 1 post GB flag
4:41 PM


I'm having the same problems today. It's not your box, it has to be their signal. I wrote a post earlier today that appears on page 38, and I'm still having no luck.

I've since tried my tv in a different location in Bath, and it works there. I've also tried a different tv in my house and that works. Upshot is, it's not the tv and it's not the cables, it's the signal.

Is anyone going to fix it please?

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Charlotte's 2 posts GB flag
Charlotte's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage
6:20 PM

this has happened to me, i live in bath and i am only showing the bbc channels, like Paul, i also reset the channels by autoscanning them, and only the bbc channels showed up, whereas before c4, e4, itv etc just showed 'no signal' now they are not there! what is happening? i have a matsui freeview box.

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valentina's 1 post GB flag
8:27 PM

I have a currys own brand freeview box but it seems it doesnt matter what freeview box you have with this it wont work for any of us!!!

anyone heard of any reason/explanation yet?

9it is reasurrin that others are going through this as well though lol)

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paul's 3 posts GB flag

8:33 PM

valentina: There IS problems at the Bath transmitter, but the thing that should be remembered is, that although its maybe a commonly done thing to immediately carry out a re-scan in an attempt to recover the channels lost its not always the best policy.

The downside of doing this being, that anyone who has done this will require to keep re-scanning at very regular intervals (maybe 30 mins or so) to check if the channels lost have returned, whereas if things had been left as they were the programme channels would have came back on again themselves when selected from the EPG, as they havent actually been lost, but would be on a re-scan.

This is the snag with DTT, as unlike analogue the programmes in the EPG are only those that applied at the time of the scan, as DTT doesn't update automatically if something lost returns.

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jb38's 7,179 posts GB flag
9:07 PM

Mines just this second come back on after my gf tried it.

She either tried the auto scan or the channel scan that is in the installation menu.

hope everyone else is up and running

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paul's 3 posts GB flag
Michael Lancaster
9:19 PM

The power level rating for Crystal Palace transmitter for ITV and Channel 4 is "low". Is this temporary or permanent? I have had no problems receiving these channels until 3 or 4 days ago when I re-scanned the channels but now I get "no or bad signal"

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Michael Lancaster's 1 post GB flag
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