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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Friday, 15 July 2011
9:53 PM

Has Rouncefall actually been switched on yet? I get good BBC1 Mux during day but in evening loose it all together! I am still pointing at CP but at 4Kw Rouncefall should come catch on a wet peice of string!! I'm 3 miles from Rouncefall in Rochford

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Graham's 1 post GB flag
Saturday, 16 July 2011
6:26 PM

Hi Mike,
Many thanks for your help. Whilst I was looking up the manual you suggested I thought I'd just reset the box one more time. This time it did tune the BBC1,2 etc channels, although the signal is very week and intermittent. Its as though i get every 4th or 5th frame. Other channels ie ITV etc are fine. Any ideas other than return the box?

I bought it through Amazon, I have been referred to a firm for support so think I can get some but due to work it won't be easy to do it in the day

Any further pointers would be welcomed.

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Rich's 3 posts GB flag
Rich's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
Bill Weaver
9:12 PM

About a week ago I had to totally strip the lounge ( new carpet ! ) which obviously meant removing, then returning, tv / gramaphone / pvr etc. On reinstalling the pvr I get the message " Cannot record, signal is too weak ". I have TWO roof aerials, both less than 4 years old ( replaced following a lighting strike, one receiving Hannington, one receiving ( I think ) Crstal Palace. The machine is a Sharp TU-R160, again about 4 years old. Reception via the TU-160 tuner is perfect, no pixellation, and I have checked and remade all coax connections. Any ideas before I throw a potentially usable piece of kit away? postcode is RG4 9QL.
Many thanks

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Bill Weaver's 1 post GB flag
Bill's: mapB's Freeview map terrainB's terrain plot wavesB's frequency data B's Freeview Detailed Coverage
Sunday, 17 July 2011
11:40 AM

Have carried out the channel clearing procedure as above and my reception has improved greatly, thank you. But I still get the occasional blank screen & horizontal interference, my suspicion is that my Grundig GDT 1500T is not able to deal with the strength of the digital signal, manual retuning can get 8K but this returns to 2K when switched off, any comments are helpful.

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Gordon's 2 posts GB flag
4:52 PM

I only live couple of miles from the kilearn transmitter. i get good BBC but lots of signal break up on STV/ITv channels
its a new loft aerial and I have tried retuning several times
is this due to reduced power

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alex's 1 post GB flag

5:15 PM

alex: I take it your loft aerial has been mounted vertically? (elements top to bottom) and that it isn't mounted where its facing into a water tank, as although loft aerials can be perfectly satisfactory in many locations they are more vulnerable to being affected by their surroundings.

Another aspect that should be kept in mind is that the transmitter output is restricted towards the South West of the transmitter, this mentioned should it apply as you haven't given an exact location.

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jb38's 7,179 posts GB flag
7:46 PM

I had lost Film 4 completely after the switch over on 6 July. Just unplugged, re scanned as suggested and found the channel again but "bad signal". Any ideas as to how to get the channel watch-able?

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Suze's 1 post GB flag
Suze's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage
Monday, 18 July 2011
7:42 PM

I have done a retune as suggested but it has not worked. Please help. I am in NW5

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KTbird's 2 posts GB flag
KTbird's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Tuesday, 19 July 2011
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