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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Thursday, 29 September 2011
P
Pete
9:04 AM

Limited channels on Freeview (BTVision) from Larkstoke transmitter?
Did full channel scan and cleared EPG but no better and showing weak or low signal for most channels except BBC and ITV?
This site says no problems with Larkstoke transmissions, so anyone any ideas?
Thanks

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Pete's 1 post SE flag
Briantist
sentiment_very_satisfiedOwner

2:45 PM

Tony: If you have a shared aerial system and everyone is missing the same multiplexes then you should probably contact whoever manages the system and ask them to fix the problem, as it could be that the system has separate amplifiers for each channel and needs reconfiguring.

You have not provided a postcode it's a bit hard to say more.

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Briantist's 38,910 posts GB flag
J
jerry
4:10 PM

great advice thanks keep missus happy

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jerry's 1 post GB flag
T
Tony
4:44 PM
Birmingham

Hey Brian, the postcode for the accommodation is B47XE. I asked one of my friend who lives in a different block/flat and he said that he's receiving all of the channels. I'm going to ask him to give me his aerial cable to see if that makes any difference.

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Tony's 2 posts GB flag
Tony's: mapT's Freeview map terrainT's terrain plot wavesT's frequency data T's Freeview Detailed Coverage
M
Mike Dimmick
sentiment_very_satisfiedPlatinum

5:12 PM

Tony: If it's a shared aerial, get in touch with your landlord or agent. See PARAS - Professional Aerial Riggers Against The Sharks for some more ideas of who to talk to.

The system may need recalibrating or retuning, depending on what sort of system it is. D3&4 should have been OK, though, as it uses BBC One's old channel - I would have expected problems on the commercial multiplexes (SDN, ArqA and ArqB) as they use channels that have never previously been used at Sutton Coldfield.

If you have a Sky box, or something else with an RF output, check that the RF output isn't anywhere near any of the multiplexes. You might get this problem if it was on C37, I suppose, because signals at N+1, N+5 and N+9 are typically affected, though I would expect BBC A to have problems as well. I'd look at putting an RF output somewhere in the C21-C30 range or up at C52-C60.

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Mike Dimmick's 2,486 posts GB flag
N
NikkiCP
7:53 PM
Chepstow

I have a Humax PVR 9150T soft ware upgraded on 28th Sept. Also followed freeview reset procedure and manual tuned to Mendip transmitter on 28th Sept 'red button' now doesn't worked. Any ideas what else I can do?
Post code NP16 7EP. Tried tuning to welsh transmitter but still can't get 'red button'

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NikkiCP's 5 posts GB flag
NikkiCP's: mapN's Freeview map terrainN's terrain plot wavesN's frequency data N's Freeview Detailed Coverage
L
Linda
7:56 PM

Post code B45 Birmingham. Have retuned when advised - old style tv with a freeview box. All ok but have now today lost channels 1 - 11. Retuned, unplugged aerial etc etc as per instructions but still no channels...... HELP!!!

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Linda's 1 post GB flag
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