menuMENU    UK Free TV logo Help!

 

 

Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



All questions
Removing all barriers to communication between diverse cultures1
How do I get a test card with Freeview2
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau3
Can I receive UK TV in Ghana?4
I would like to know if it is possible to receive UK terrestrial Freeview servic5
[][][
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Comments
Tuesday, 10 January 2012
Dave Lindsay
sentiment_very_satisfiedPlatinum

10:34 AM

susanuk: This would tend to suggest that we can discount the possibility that it is tuned incorrectly. It's quite possible that the signals from the other transmitter are filtered out so they don't reach your aerial socket, hence your TV won't ever tune to them.

I would ask around with your neighbours. If it is a problem with the aerial system, then (presumably) it is the landlord's responsibility. If you have another aerial socket in your flat (e.g. one in the bedroom), then try that.

The other thing you can check is that there appear to be no defects with the aerial lead you have used from the wall socket. See here for more guidance:

Freeview reception has changed? | ukfree.tv - independent free digital TV advice


You say that the BBC channels have been unavailable on your TV. Do you have a recorder or some other box(es) connected before the TV? If so, what are the make and model number(s)?

link to this comment
Dave Lindsay's 5,724 posts GB
A
AlanD
10:29 PM
Glasgow

Hi, I'm currently only able to get 54 digital channels on my Bush A632N, missing channels from row D3+4. Any suggestions as to how to retrieve them? Aerial is on the roof and signal booster is plugged in.

Cheers

link to this comment
AlanD's 2 posts GB
Wednesday, 11 January 2012
Dave Lindsay
sentiment_very_satisfiedPlatinum

1:26 AM

AlanD: If the signal booster is behind your TV and it has a variable control on it then try reducing it. Have you tried removing the signal booster altogether (assuming that it is accessible)?

I note the slope of the road and the trees in the direction of Black Hill that are hindrance.

link to this comment
Dave Lindsay's 5,724 posts GB
A
AlanD
11:23 AM
Glasgow

Thanks, tried removing it, reattaching it and repeating this a few times and eventually the channels returned. Cheers

link to this comment
AlanD's 2 posts GB
Thursday, 12 January 2012
pauline gardiner
5:56 AM

My Freeview box has no EPG, is blank on FIVEstar fiveusa ITV3, ITV2+1, l have tried to retune but nothing happens l live near the belmont transmitter do l need to buy new cables can you suggest a way to solve the problem

link to this comment
pauline gardiner's 1 post GB
J
jb38
sentiment_very_satisfiedPlatinum

7:44 AM

pauline gardiner: Its not just so much the carrying out of a re-tune but a factory re-set or first time re-tune that usually rectifies this problem. Another factor you should be aware of considering where you say you are located, is that of your TV / box suffering from signal overloading problems, so outdoor aerials of anything other than simple are out.

link to this comment
jb38's 7,179 posts GB
Sunday, 15 January 2012
S
Sean
1:06 AM
Worksop

Hi there i have a tv with built in freeview and im having some problems with it. This last week these signal went funny so i retuned but most of the channels are coming up as data/other. I have tried the reset procedure above and it get
34 TV 20 Radio and 47 Data/Other it was working fine till last week

link to this comment
Sean's 1 post GB
S
Shawn dixon
7:55 AM
Orpington

Ive an indoor aerial and reception is poor also have a HDTV with freeview channels installed and it's still poor. Obviously I'm thinking I need an aerial on the roof but I'm in community flats and it's difficult to get work done as I'm on a tight budget and housing association won't help at all. Please can you give me some suggestions. Shaw dixon.

link to this comment
Shawn dixon's 1 post GB
J
jb38
sentiment_very_satisfiedPlatinum

10:35 AM

Shawn dixon: Although obviously either a loft or outdoor aerial is always the best policy for reliable reception, the fact that you can get results at all at present indicates that you are receiving a reasonable level of signal albeit it erratic, and should this be from Crystal Palace at 8 miles away then it will be vastly better on April 18th when the transmitters involved switch to high power operation.

Indoor (same room) aerials will always suffer interference from movements within the room, but you could well find this to be of a tolerable level come April 18th.

link to this comment
jb38's 7,179 posts GB
G
g wilson
1:24 PM

i have been trying to get picture on a viera tv cabled thru a humax foxsatHd pvr box. no picture or sound when cablked thru hdmli and adjusted menu on tv. picture and sound ok when using scart and eadjusted menu to av1. why cant I get MDMLI connection to work.?

link to this comment
g wilson's 7 posts GB
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.