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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Tuesday, 19 December 2017
A. Nimmo
12:13 AM

Ban me

link to this
A. Nimmo's 7 posts GB
9:54 AM

A. Nimmo: I don't understand your comment about a reply from a robot. Who has said anything about not liking people streaming? I use various streaming services all the time. I don't work for either Freeview or any broadcaster or transmitter company and neither does anyone else on this website. (I don't even work in the TV/radio/media industry). This is not Freeview's website and you are directing your complaints at the wrong people. I was willing to overlook the manner of your original post on the Kings Lynn page and was offering to help/advise on how your signal might be able to be improved, but if this is how you respond to people who offer to help you for free then I'm not interested in doing so.

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StevensOnln1's 2,137 posts Platinum Platinum GB
4:25 PM

If I do an auto retune to get the latest channels my tv tunes to the moel-y-park transmitter. I do a manual retune to the winter hill transmitter so that I don't get welsh bbc etc.
Could you give me the latest winter hill channel numbers please

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Steve's 1 post GB
Steve's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data wifiS's R&TI Service businessS's digitaluk trade radioS's DAB coverage
4:31 PM


The channels for Winter Hill currently are: 50, 59, 54, 58, 49, 55, 31 and 37.

These are due to change on 7th March 2018, see Coverage Checker - Detailed View

Hope that helps doing the manual tune.

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MikeP's 2,469 posts Platinum Platinum GB
6:30 PM

A. Nimmo:

Please do not be abusive. The contributors to this independent web site are not employed by the site nor by any broadcaster - we contribute because of our altrustic interest in helping people having reception problems together with our knowledge of how such things work.

Some of us are experienced engineers or very competant amateurs. I used to work for a major TV rental company as a field service engineer at first and then became a senior Technical Trainer before I retired, so I have considerable experience of the transmission and reception of TV signals, both analogue and digital.

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MikeP's 2,469 posts Platinum Platinum GB
Wednesday, 27 December 2017
10:38 AM

I have woken to no signal NP13? Arial is in and on.

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Nigel's 1 post GB
11:50 PM


To be able to offer any advice specific to you we need a *full* post code, the partial you give is insufficient to triger the data shown in the blue boxes below peoples postings. Using that data, we can determine which transmitter you are using, out of the over 1000 in the uk, and what the reception conditions are like currently.

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MikeP's 2,469 posts Platinum Platinum GB
Friday, 12 January 2018
4:42 PM

I have recently moved into the Tiptree area and retuned my smart TV but it's not picking up Channel 23 create and craft. Any suggestions on possible solutions.

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Mike's 1 post GB
10:28 PM


To be able to offer any advice we need you to provide a full piost code. That will trigger the display of a row of small boxes below your posting which we contributors can use to examine the signal reception conditions at your location.

Note that not all transmitters carry all the services, but all the main transmitter carry most (all the PSB and commercial channels but some may not carry COM7 and COM8).

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MikeP's 2,469 posts Platinum Platinum GB
Monday, 15 January 2018
7:55 PM Welwyn

I have happily received terrestrial HD TV on a Samsung LED TV since 2012. Last month the HD TV channels went down suddenly. I tried autotune - SD channels found but no HD channels. Connected to Samsung on live chat - terrestrial SD TV channels had a signal strength of 100% with no errors. Samsung technician concluded HD tuner on TV had gone. Took the opportunity to upgrade to a QLED TV but have the same problem - it won't tune to HD TV channels. HD across net and DVD all work fine. My post code is AL6 9RG and I have checked the alignment of the ariel to the local transmitter (229 deg). The QLED will autotune to channel 43. I have done numerous factory resets and retunes with no connections to remove channel history but still won't find HD TV. I have tried a manual tune to channel 46 but get a 0% signal. Not quite sure what to try next to work out what's not working. Anyone get any suggestions ?

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RayB's 1 post GB
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