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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Wednesday, 4 May 2011
S
Simon Jones
11:41 AM

@Jo James,

I'm also experiencing difficulties since Wenvoe changed last week. My problems are posted here - digital switchover date | ukfree.tv - independent free digital TV advice you manage to find a solution?

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Simon Jones's 4 posts GB
J
joe perkins
10:06 PM
Reading

Hi I have no EPG, i have tried the retuning and still no EPG, my picture is perfect, I live in a blook of flats and think the areial is on the roof, pls help

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joe perkins's 3 posts GB
Briantist
sentiment_very_satisfiedOwner

10:09 PM

joe perkins: Have you done exactly as described above?

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Briantist's 38,846 posts GB
Thursday, 5 May 2011
J
joe perkins
7:21 PM
Reading

Hi yes i have

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joe perkins's 3 posts GB
B
Bob catley
8:19 PM
Weston-super-mare

Hi we have a Sony free view box and it used to be ok but lately we can only received certain channels and the BBC channels break up badly could you tell me which tans otter is best for our area and what direction do we need to make sure the aerial is pointing The aerial is a digital recommended and is located outside on roof

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Bob catley's 1 post GB
Friday, 6 May 2011
C
Catherine
11:46 AM
West Byfleet

Hi, I used to have almost perfect Freeview and have recently lost reception on most of the channels. I have tried resetting and now have some reception I had previously lost but have not got BBC1, BBC2 and others. Any ideas?

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Catherine's 1 post GB
Andy Fraser
sentiment_satisfiedBronze

12:26 PM

Catherine, do you know whether you are receiving from Crystal Palace or from Guildford? If the elements of your aerial are horizontal, it's CP; if they're vertical, it's Guidford.

My guess is that your aerial is pointing at Guildford but you are picking up a weak signal from CP, which your receiver is finding first.

A factory reset and a manual scan should fix this.

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Andy Fraser's 53 posts GB
J
joe perkins
6:38 PM
Reading

Hi I have tried re tuning again following your instructions to the letter and still no EPG. Pls help as it is very frustrating!
thanks in advance Joe

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joe perkins's 3 posts GB
M
Mike
7:53 PM
Margate

Hi my tv has freeview built in. I followed the reset procedure, all went well until I found I couldn't receive BBC South East for my region. The set has tuned into Anglia, its driving me nuts, no amount of reset will cure. I am on the dover transmitter.

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Mike's 1 post GB
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