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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Tuesday, 9 August 2011
J
Jane Stevens
11:15 AM
Shrewsbury

My aerial (a new one some 2 years ago) is locted in the loft space and has not been disturbed.

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Jane Stevens's 2 posts GB flag
Jane's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
B
Brian Barron
12:42 PM

Hi all. Need to know I'm not going mad. (or maybe I am) This wee woman just came into my shop and was insistent that NVTV is now available on Freeview from Divis, and could I please record a programme onto DVD for here. I told her that this was not the case and that it was just on analogue Channel 62 which barely breaks trough the noise where I am situated. Am I wrong ? Are there any plans to put NVTV on Freeview ? Thanks in advance.

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Brian Barron's 1 post GB flag
M
Mike Dimmick
sentiment_very_satisfiedPlatinum

2:35 PM

Brian Barron: howtoreceive only lists analogue, and various internet video sites. It isn't available on Freeview (it would appear on DMOL Pre-DSO Multiplex Channel Allocations if it were on one of the regular multiplexes, and the Manchester local multiplex is listed on DMOL Post-DSO Multiplex Channel Allocations ).

Because it's right up at C62, you're likely to need a wideband aerial, Divis uses mostly Group A except for Mux C on C48. (You also need a wideband for TG4, on C59.)

Ofcom list Restricted Television Service Licensees at Ofcom | Restricted television service licences , where they indicate that a digital service licence may be possible, though probably not until after DSO. One thing's for certain - they won't be staying on C62, that channel is being cleared for 4G mobiles. Now the main UTV-region plans have been published (25 May), it may be possible to plan the new location, although an RT multiplex (carrying at least RT One, RT Two, TV3 and TG4) is due to be fitted in somewhere as well.

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Mike Dimmick's 2,486 posts GB flag
M
Mike Dimmick
sentiment_very_satisfiedPlatinum

2:41 PM

Jane Stevens: Digital UK shows a very high 99-100% probability of reliable reception with a roof-top aerial. A well-sited loft aerial is still quite likely to give good reception.

If you have an amplifier, try it without - you really shouldn't need one at that distance.

If you've just retuned in order to pick up a new channel - I know 'Really' launched recently - your box may have picked up the wrong transmitter, particularly if you retuned in weather conditions that cause signals to travel further than usual.

Otherwise, I'd suspect that something is no longer connected - again, signals could still be strong enough for something to be detected even without the aerial. Check for any breaks in the cable, that the connector on the end is making good contact with the input on the TV or receiver, and that it's securely connected at the aerial.

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Mike Dimmick's 2,486 posts GB flag
B
BAZZER
10:28 PM

DN329TJ
I have retuned my freeview box but several stations just come up with a red dot in the middle of the screen, tried several times doing a reinstall etc, but still the same, the aerial is on the roof, tried tuning on another aerial but still the same.

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BAZZER's 1 post GB flag
Wednesday, 10 August 2011
J
Jen
9:09 AM
Brough

I have just purchase a freeveiw+/DVD recorder set top box so i can receive digital tv through my analogue tv.I can only get the BBC channel mulitplex 1 and no others. i have disconnected everything and tuned with out th areal cleared the box and retuned and still the the same.In the kitchen i have a samll digital TV and at first the same was happening with that, then i disconnected it from the a dvd recorder , retuned and it picked up 41 programs. I also have a usb freeveiw receiver to convert my lap top to portable tv. I trie to tune that through kitchen aerial socket and no signal detected. i than when back into the room where the analogue tv is and freeview box is and used that areal socket and it found the 41 channels although some where broken up. I am pulling my hair out and this switch over seems to be getting more and more expensive. have you any suggestions?

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Jen's 1 post GB flag
Jen's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
Briantist
sentiment_very_satisfiedOwner

7:13 PM

BAZZER: A "red dot" was a common feature of one of the original ONdigital/ITV Digital boxes. If you have one of these, you will need to replace it - see TVs and boxes that do not support the 8k-mode | ukfree.tv - independent free digital TV advice .

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Briantist's 38,910 posts GB flag
Briantist
sentiment_very_satisfiedOwner

7:19 PM

Jen: If you have a device with an "RF output", you need to make sure that it does not clash with any of the frequencies used for Freeview reception.

You need to use a rooftop aerial to receive a reliable Freeview service, an indoor aerial is unsuitable.

Also, can you see Two frequency interference
| ukfree.tv - independent free digital TV advice
?

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Briantist's 38,910 posts GB flag
Thursday, 11 August 2011
D
David Urch
6:47 PM
Crewe

I often get poor signal with broken or no picture/sound on channel 59 ' it is especially bad now 11/08/2011 @ 6:30 pm. Other channels seem ok. Postcode is cw4 7jb, aerial is pointing almost North, towards Winter Hill tx
My Digi Box is a Humax 9300T
Strangely, reception on my Philips Television seems ok

link to this comment
David Urch's 1 post GB flag
David's: mapD's Freeview map terrainD's terrain plot wavesD's frequency data D's Freeview Detailed Coverage
R
Robert
sentiment_satisfiedBronze

7:16 PM

To boost or not to boost that is the question. I have read a lot about this and I am frankly confused, because the conventional wisdom seems to be to not use a booster, and yet when I turn mine off my letting rooms lose their signal.

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Robert's 75 posts EU flag
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