My Sky box has a "no signal message" - what do I do?
Brian Butterworth published on UK Free TV If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
steve: Please try the three methods on the What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'? | ukfree.tv - independent free digital TV advice page.
It *could* be that one of the LNBs is not able to change the polarity, restricting it to half of the channels. If this is the case, and "Method 2" on the link about does not sort it out, you might have to change the cable on the dish to use a different LNB output - there are four and you will be using only two of them if you have only a Sky+ box.
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10:24 AM
I have a good signal and signal strength but the tv screen says no signal being recieved
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sonya: If this is happening on a satellite receiver, then it is likley that the dish is pointing at the wrong satellite cluster and needs correctly aligning on the 28.2/28.5 satellites used for Sky.
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5:41 PM
the secondery box isnt inst getting a statellite signal but the primary box and
other secondery box is working perfectly.
can you help us please?
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dermot: Can you try the things listed on the What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'? | ukfree.tv - independent free digital TV advice page?
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5:11 PM
We had to change our satellite dish but can only seem to receive a signal from the 013e Hotbird satellite. Although we have good grey bars and the locked thingy is OK we are still being told that we have no satellite signal. We can not receive any channels at all. We are using a Sky digibox. Do I have to re-tune the box or should we have another go at trying to find the Astra satellites. We are going mad! We are in NW Scotland.
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9:40 AM
Helen: Hi Astra is at 28 east, so your dish is off point, bear in mind that you are looking at a square 1 kilo wide 38 kilo away so a minicsule amount of dish movement will put you off the Astra position. You need to repoint the dish a very SMALL amount while looking at the screen. The dish elevation angle is also very important. If all fails you will have to bite the bullet and get an installer to point the dish for you. Good luck Don.
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9:52 AM
Helen: My answer should read 38000 kilo away not 38 kilo, sorry abount that Don
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2:15 PM
Help! Sky box is receiving signal fine. I've always had it linked to a second tv in another room and that has always worked without problem. But now even though the box seems to be working fine the second tv says 'no signal'. I've checked the cabling and reset the box. Anyone any ideas? Thanks! Ben
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