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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Saturday, 29 October 2016
7:26 PM

Michael Brown: Check your signal strength generally - if that mux is going, remember that its lower power than others - it could be your system has a problem generally, and thats how its showed up.

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MikeB's 2,513 posts Platinum Platinum GB
Sunday, 30 October 2016
5:58 PM

Freeview TV. Oxford transmitter. Swindon. Ch60 786MHz (ITV, C4, etc) signals has been zero since got home at 17:30, 30 Oct 2016. Just checked and signal back at full strength 17:57.

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Ian's 1 post GB
Mrs Catherine G Flury
8:01 PM

Signal strength non existant tonight - 30 October

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Mrs Catherine G Flury's 1 post GB
Tony Willis
8:02 PM

Complete failure all Freeview channels Hannington Transmitter from approx 7.00 pm still complete failure at 8.00 pm.

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Tony Willis's 1 post GB
Monday, 31 October 2016
12:40 PM

Ian, Mrs Flury, Tony, et al:

Please do not retune your equipment, you will be likely to lose what channels you can get!

The problem is probab;y due to atmospheric conditions that are common when high pressure is present and entirely natural. There is nothing that can be done about the effect and it is not a new phenomenon, so 'global warming' has no bearing on it either.

Just be patient as the predictions are that it may well cease to be a problem from around next Thursday.

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MikeP's 1,974 posts Gold Gold GB
3:14 PM

Thank you have just done what you suggested and it's a;; ok now.

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pat's 1 post GB
Saturday, 19 November 2016
Bob Barbour
5:36 AM

No services available- whatvdonIndo?

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Bob Barbour's 1 post GB
Monday, 21 November 2016
11:13 AM


I'm in Guildford and my picture keeps freezing, going pixilated and occasionally a message pops up saying No Signal.

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Liam's 2 posts GB
1:29 PM

Further to my previous post, I have spoken to 2 other households in my street who are reporting the same problem.
We all have our own aerials, so we can only assume there is some kind of transmitter problem, most likely due to the high winds.

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Liam's 2 posts GB
Thursday, 1 December 2016
11:29 AM

Bristol: 30 Nov / 1 Dec 2016: Missing all the BBC channels and radio but ITV/C4/5 all strong.

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James's 7 posts GB
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