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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Thursday, 3 October 2013
Mark wilson
11:39 AM

After two weeks of no tv , total services group has finally turned up to check my system and then tells me " oh theyre working on the mast at pontop pike " well whens it gonna be finished " dont know" why havent we the customers been told about this work before having to phone service providers and customer services in other country's ?
Im with bt vision at the moment but wont be at the end of the week !! Lost business .com

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Mark wilson's 1 post GB flag
Mark's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Dave Lindsay

11:42 AM

Mark wilson: Digital UK publishes information on engineering works at

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Dave Lindsay's 5,724 posts GB flag

12:34 PM

Mark Wilson: Can I add to Dave Lindsay's advice on finding out about engineering work to say that BT has no control over such work - they have supplied you with a box, thats all.

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MikeB's 2,579 posts GB flag
Tuesday, 8 October 2013
Ross Graham
2:50 PM

Location is BD22 9RS. No BBC 1, 2, 3 or 4 reception (aware that BBC3 & 4 are not transmitting but get same response as for BBC1 & 2) - TV displays "No signal". All other channels working.

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Ross Graham's 1 post GB flag
Ross's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
Dave Lindsay

3:02 PM

Ross Graham: Follow the link to "R&T Investigation", adjacent to your posting. It says that BBC TV and HD TV have been off-air from Oxenhope transmitter since 11:04hrs. R&T Investigation only reports on BBC transmitters.

I will make one observation if I may. You say "all other channels working", but don't say what they are.

Oxenhope broadcasts only PSB channels (BBC, ITV, ITV+1, ITV2, Channel 4, Channel 4+1, E4, Film4, More4, Channel 5 and the four HD services). Judging by the Digital UK predictor and Streetview photos, which show Keighley-facing aerials, you may be able to receive the full-service from it, probably with a replacement aerial.

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Dave Lindsay's 5,724 posts GB flag
Saturday, 12 October 2013
10:15 AM

I live in Seaton, Devon and wish to retune my (new) TV to the Stockland Hill transmitter which I think is C26 (514.2 MHZ) is that correct? This is so that I can get our local TV station (BBC South West and NOT BBC West). Thank you.

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Suzanne's 1 post GB flag
Suzanne's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage

12:14 PM

Suzanne: That is correct. If both signals are present and the tuner fills the channel list on a first come first served basis, Stockland Hill would usually be put in the LCN (normal) positions in the channel list and Mendip BBC West at 800. If a regional preference is offered during the scan select the Southwest option. You could clear the channel list then do a manual tune for each of the Stockland Hill frequencies in turn, however some receivers would still offer BBC West as a "new channel found" if a signal is present.

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KMJ,Derby's 1,811 posts GB flag
Thursday, 17 October 2013
10:08 AM

Problems with all ITV programmes - only get BBC1to4 pick TV and Cbbc
Is there a problem at Sutton Coldfiled?
17th Oct

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Rod's 1 post GB flag
Wednesday, 30 October 2013
5:50 PM

I am not seeing EPG data past 24 hours out for ITV +1 channel on DTT from Mendip. Is there a reason why many of the ITV mix channels don't seem to have extended EPG data at the moment? Or is my receiver getting took long in the teeth (an old Pioneer PVR - no longer made or supported by updates)? It seems to still pick up data for all BBC channels up to seven days out. Just not getting ITV/Ch4 related channels data.

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AndyC's 1 post GB flag
jamie stevens

5:53 PM


Old equipment can start doing strange things.

The when it starts to allocate random numbers for your channels its time to definitely upgrade.

PVR units usually only last about 4 years before they start having issues.


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jamie stevens's 207 posts GB flag
jamie's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
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